The Opportunity
Our client, a luxury hospitality business, is looking for a Reservations Administrator to join their team. This is an excellent opportunity for someone who wants to develop their career within a high‑end, fast‑growing environment and play a key role in delivering exceptional guest experiences from enquiry through to departure.
Job Details
* Job Title: Reservations Administrator
* Location: Ross - Shire (On site)
* Salary: £28,000 - £32,000 per annum
* Job Type: Permanent and full time
Key Responsibilities
* Manage guest and travel partner enquiries via phone, email and online platforms in a timely, professional manner.
* Build and maintain strong relationships with travel agents and external booking partners.
* Process reservations accurately, ensuring guest details, preferences and special requests are recorded and communicated clearly.
* Maximise occupancy and revenue through effective rate management and upselling of additional services and experiences.
* Maintain up-to-date knowledge of availability, packages, events and on‑site activities.
* Liaise with operational teams to support smooth pre‑arrival planning and guest preparation.
* Maintain accurate records and ensure booking systems are kept fully up to date.
Requirements
Essential
* Previous experience in reservations, hospitality administration or a similar customer‑focused role.
* Strong organisational skills with exceptional attention to detail.
* Confident written and verbal communication skills.
* Experience using booking systems and Microsoft Office.
* Ability to manage multiple enquiries and bookings simultaneously.
Desirable
* Experience working with luxury travel agents or tour operators.
* Understanding of room yield, rate management and upselling techniques.
What’s On Offer
* Salary: £28,000 - £32,000 per annum.
* Benefits: Training, development and progression opportunities, plus the chance to be part of an ambitious and growing hospitality business.
* Working Pattern: 45 hours per week, typically 09:00 – 18:00, including weekend working.
* Career Development: Opportunity to grow within a developing luxury brand and gain exposure across multiple areas of the guest experience.
About You
* Highly organised with a proactive, solutions‑focused mindset.
* Calm under pressure and able to manage a fast‑paced workload.
* Passionate about delivering exceptional service standards.
* Commercially aware with strong attention to detail.
Apply Now
For more information, contact Lauren at Global Highland.
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