We are seeking an experienced and commercially strategic Key Account Manager eCommerce to lead and grow our online wholesale partnerships across premium and luxury fashion, watch and jewellery brands.
This role will oversee a key portfolio of pure‑play eCommerce accounts, omnichannel retailers and traditional jewellers with eRetail platforms, driving profitable growth and exceptional brand representation across digital channels. It supports the eCom footprint in the UK and collaborates internally to maximise business. The role will be based in our London office three days a week, with occasional travel to clients.
What You’ll Do
Strategic Account Management & Growth
* Manage and develop relationships with key online retail partners including pure players, department stores and jewellers with eCommerce platforms.
* Build and execute strategic account plans to achieve sales, profitability and brand visibility objectives.
* Lead joint business planning, commercial negotiations and promotional calendars with each partner.
* Systematically analyse market, performance and consumer data to identify trends and deliver growth opportunities across all accounts.
* Collaborate with teams above market to optimise UK eCom potential and drive new business models and technical capabilities (dropship).
* Champion digital best practices across product listings, brand content and online merchandising.
New Business Acquisition
* Identify, approach and secure new eCommerce retail partners that complement the company’s premium/luxury positioning.
* Lead the full acquisition process – from prospecting and commercial pitching to onboarding and launch execution.
* Build and maintain a strong pipeline of potential partners to support future growth and category expansion.
eRetail Portfolio Management (Traditional Jewellers)
* Oversee the management and development of online retail activity for traditional jeweller partners transitioning into or expanding eCommerce channels.
* Support these accounts with digital merchandising, content optimisation and online brand presentation to ensure a consistent luxury experience and drive effective performance.
* Collaborate closely with brand and marketing teams to enhance online visibility and sell‑through within this key retail segment.
Sales & Business Planning
* Take full P&L responsibility for all managed accounts and ensure sales, margin and profitability targets are met.
* Provide regular forecasts on risks and opportunities, broken down by brand and utilising all internal analytical tools to identify new sales and range opportunities.
* Report monthly on competitor and market insights, product trends and range opportunities.
* Optimise assortment, pricing and promotional strategies based on market performance and competitor insights.
* Continuously drive account performance and profitability through marketing, terms review or tactical initiatives, and coordinate execution with internal functions.
* Lead strategic projects to drive business in focus areas, aligning across teams and providing updates, visibility and business potential.
SME & Leadership
* Be the subject matter expert for the Wholesale department on eCommerce, proactively leading Wholesale eCommerce matters and facilitating and coaching cross‑functionally as needed.
* Set clear objectives, monitor performance and foster a culture of accountability, creativity and collaboration.
Essential – Who You Are
* 5‑7 years’ experience in National / Key Account Management within eCommerce/Sales, preferably in premium or luxury fashion, watches or jewellery.
* Strong commercial background with an understanding of P&L and experience managing large, complex online retail accounts.
* Strong eCommerce understanding (market, business & operating models) and proven track record scaling wholesale eCommerce businesses.
* Highly analytical, data‑driven mindset with strong financial and negotiation skills; breathing KPIs & reports.
* Knowledge of online merchandising, content optimisation and performance marketing principles.
* Proven track record of business development and new partner acquisition within online retail.
* Deep understanding of the premium retail environment and the ability to translate brand values into an effective digital experience.
Desirable
* Experience managing eCommerce partnerships with both pure‑play retailers (e.g. Zalando, Amazon, ASOS) and traditional jewellers with digital stores.
* Background in multi‑brand distribution or brand management.
* Excellent relationship management, communication and presentation skills.
Why Join Us?
This senior‑level role offers a unique opportunity within a fast‑growing, multi‑brand distributor representing iconic premium and luxury fashion brands. You will take ownership of both strategic account management and new business acquisition across a diverse eCommerce landscape, driving growth and strengthening key partnerships. In addition, you will manage and develop direct report(s), playing a pivotal role in shaping and scaling a high‑performing digital sales team.
We Offer The Following Benefits
* Performance‑based bonus
* Private medical health insurance
* Employee assistance programme
* Life insurance
* Income protection
* Employee discount
* Jewelry and watch accommodation
* Hybrid working in a central London office, with opportunity to travel internationally
These job specifications can be amended at any time subject to the needs of the business and a reasonable period of notice from senior management. Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, colour, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.
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