Ziggicig is Northern Irelands largest vape retailer, with stores right across the province. Were proud of the quality and range of products we offer and even prouder of the customer service we deliver every day. As we continue to grow, were looking for two new Cluster Managers to join our retail team. Were recruiting: 1 x Cluster Manager to cover 4 stores across Greater Belfast 1 x Cluster Manager to cover 3 stores across Ballymena, Coleraine and Mallusk As a Cluster Manager, youll be the link between our store teams and the Head of Retail. Youll help drive sales, keep standards high, make sure stores run smoothly, and support and develop colleagues across your cluster. Why join us? Be part of a growing local business were continuing to expand across Northern Ireland, so theres plenty of opportunity to make an impact. Real support behind you youll have a dedicated Support Hub team (Operations, Marketing, HR, Finance and Stock) to help you succeed. Youll shape standards and culture this role isnt just keeping things ticking over; youll help raise performance, develop people and set the tone across your stores. Progression opportunities were big on developing talent and promoting from within wherever possible. A role with variety no two weeks are the same: coaching teams, solving day-to-day challenges, and driving results across multiple locations. What youll be doing. Performance Helping your stores hit sales targets and supporting stock management. People Recruiting, onboarding and training new team members. Building rotas, managing absence, completing reviews, and supporting conduct/performance conversations (with HR guidance). Operations Carrying out store audits (cash control, health & safety, retail standards). Putting action plans in place, following up, and re-checking progress. Commercial Making sure promotions are executed well in-store. Spotting local opportunities and completing competitor checks. Compliance Supporting stores to follow policies around lone working, age-restricted sales, cash/security, accident reporting and data protection, in line with Northern Ireland regulatory requirements. Scheduling & cover Creating lean rotas for teams of around 34 colleagues per store. Arranging emergency cover and managing authorised/unauthorised absence. Communication & reporting Keeping clear task lists and deadlines. Ensuring accurate reporting and regular communication with the Management Team. Projects Supporting small refurbishments, system rollouts and local events. What were looking for. Supervisory/management experience (multi-site experience is a bonus). Confident planning of rotas and staffing for small teams. Comfortable with operational/management reporting. Experience in driving retail sales. Strong organisation, time management and prioritisation. Data-literate, with experience using ePOS systems. Role expectations. A visible, hands-on presence in stores. Comfortable dealing with people/HR matters (with HR support). Accurate paperwork and digital record-keeping. 42.5 hours per week, including weekend availability on a rota basis. Access to your own vehicle. Package. Salary Commission Staff discount Health scheme Paid bereavement leave Long service leave (where applicable) Progression opportunities Skills: Retail Management Communication People Development Organisational Skills Problem Solving Sales Benefits: Commission Staff Discounts Health Scheme