Sales Advisor Who we are: Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners. Position: Sales Advisor (40 hours per week). Location: Samsonite Store, Bicester Village, 112 Pingle Dr, Bicester OX26 6EU Availability: August/September 2025 Job Purpose: • Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. • Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas. Principal Accountabilities: Customer Service/Sales • Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience. • Introduce selling benefits and various features of merchandise range. • Maximise sales through detailed product knowledge and add on sales • Be knowledgeable about store layout, products and stock availability. • Deal with customers in a cheerful, polite and efficient way, always considering their needs. • Handle customer complaints and phone queries tactfully in line with Company Policy. • Process transactions in an efficient and professional manner always adhering to Company Procedures. • Be fully aware of Samsonite after sales service, Supplier’s warranties and areas covered. • Maintain awareness of sales promotions, incentives and product brochures • Be aware of all sales figures, targets and commission on a daily/weekly/period basis. Stock/Merchandising • Process deliveries and communicate any discrepancies under and over in an efficient manner. • Ensure backup stock and stockrooms are kept in order. • Be knowledgeable of all products (current and new) and selling benefits. • Assist in layouts and maintenance of merchandising and internal displays. • Read and action relevant Head Office communication • Assist in stock counts as directed by Store Manager. Security • To ensure that any security issues are acted upon where possible and reported to Management. • To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. House Keeping • Maintain high standards at all times within the branch. • Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock Operations /Administrative Duties • Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated. • Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures. • Open and close the store following Company Procedures. • Carry out stock and personnel administration as directed by Management. Attendance • To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. • If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. • If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. • Any LOSS of business time must be made up and discussed with manager. • To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. • To adhere to company attendance policy Appearance • Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy. Health & Safety • Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. • Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. Additional Responsibilities To perform duties of a similar nature as required and directed by Management. Skills required: • Constant standing, bending, frequent lifting of luggage up to 15 kilos. • Computer literate • Previous experience in retail • Ability to work under pressure • Team player and motivator • Target driven • Brand sensibility • Good command of English • Flexibility Why you'll love working here: • Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based. • Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers us to bring our authentic selves and unique differences to work every day. • Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models. What we value: At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily. Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.