Job summary
This is an excellent opportunity for enthusiastic, dedicated and highly motivated individuals to join our well established and friendly team here at Lytham Road Surgery located in Fulwood, Preston.
We require reliable receptionists to join our friendly team.
The successful candidates will be required to:
Help patients face to face and on the phone
Make appointments and enter information on a clinical computer system
Undertake general office and reception duties, including scanning
Support colleagues and other health professionals
Experience is preferred but not essential, applicants must have a good general standard of education including Maths and English and the ability to remain calm in a busy and sometimes challenging environment excellent customer service skills and the sensitivity to deal with our patients in a kind, efficient and confidential manner.
Main duties of the job
Main Purpose of Post:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors and professionals, either in person or via the telephone.
About us
Lytham Road Surgery is a well established practice which recently relocated to brand new purpose built facilities.
We are a friendly team looking forward to welcoming a new team member to help us provide safe and efficient services to our patients.
Details Date posted
15 August 2025
Pay scheme
Other
Salary
£12.50 an hour Increases to £13.50 when trained in additional skills
Contract
Permanent
Working pattern
Full-time
Reference number
A3295-25-0005
Job locations
1st Floor - Fatima Health Centre
228 Garstang Road
Preston
Lancashire
PR2 9QB
Job description Job responsibilities
a. Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition
b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
c. Process patient requests for appointments
d. Process repeat prescription requests
e. Initiate contact with and respond to requests from patients, team members and external agencies
f. Enter read/SNOMED CT code data
g. Photocopy documentation as required
h. Data entry of new and temporary registrations and relevant patient information as required
i. Input data into the patients healthcare records as necessary
j. Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the administrative team
k. Manage all queries as necessary in an efficient manner
l. Carry out clinical system searches as requested
m. Maintain a clean, tidy, effective working area at all times
n. Monitor and maintain the reception area and noticeboards
o. Support all clinical staff with general tasks as requested
p. Undertake all mandatory training and induction programmes
q. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
Job description Job responsibilities
a. Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition
b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
c. Process patient requests for appointments
d. Process repeat prescription requests
e. Initiate contact with and respond to requests from patients, team members and external agencies
f. Enter read/SNOMED CT code data
g. Photocopy documentation as required
h. Data entry of new and temporary registrations and relevant patient information as required
i. Input data into the patients healthcare records as necessary
j. Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the administrative team
k. Manage all queries as necessary in an efficient manner
l. Carry out clinical system searches as requested
m. Maintain a clean, tidy, effective working area at all times
n. Monitor and maintain the reception area and noticeboards
o. Support all clinical staff with general tasks as requested
p. Undertake all mandatory training and induction programmes
q. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
Person Specification Qualifications Essential
* Good sound basic education
* GCSE Maths or equivalent
* GCSE English or equivalent
Desirable
* GCSE Mathematics and English (C or above)
* AMSPAR Receptionist Qualification
* NVQ Level 2 in Health and Social Care
Experience Essential
* Experience of working with the general public
Desirable
* Experience of administrative duties
* Experience of working in a healthcare setting
Skills Essential
* Excellent communication skills (written and oral)
* Strong IT skills
* Clear, polite telephone manner
* Competent in the use of MS Office applications
* Effective time management (planning and organising)
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Problem solving and analytical skills
* Ability to follow policy and procedure
Desirable
* Clinical IT system user skills
Personal Qualities Essential
* Polite and confident
* Flexible and cooperative
* Motivated
* Forward thinker
* High levels of integrity and loyalty
* Sensitive and empathetic in distressing situations
* Ability to work under pressure
Other requirements Essential
* Flexibility to work outside of core office hours
* Disclosure Barring Service (DBS) check
Person Specification Qualifications Essential
* Good sound basic education
* GCSE Maths or equivalent
* GCSE English or equivalent
Desirable
* GCSE Mathematics and English (C or above)
* AMSPAR Receptionist Qualification
* NVQ Level 2 in Health and Social Care
Experience Essential
* Experience of working with the general public
Desirable
* Experience of administrative duties
* Experience of working in a healthcare setting
Skills Essential
* Excellent communication skills (written and oral)
* Strong IT skills
* Clear, polite telephone manner
* Competent in the use of MS Office applications
* Effective time management (planning and organising)
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Problem solving and analytical skills
* Ability to follow policy and procedure
Desirable
* Clinical IT system user skills
Personal Qualities Essential
* Polite and confident
* Flexible and cooperative
* Motivated
* Forward thinker
* High levels of integrity and loyalty
* Sensitive and empathetic in distressing situations
* Ability to work under pressure
Other requirements Essential
* Flexibility to work outside of core office hours
* Disclosure Barring Service (DBS) check
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name
Lytham Road Surgery
Address
1st Floor - Fatima Health Centre
228 Garstang Road
Preston
Lancashire
PR2 9QB
Employer's website
https://lythamroadsurgery.co.uk/ (Opens in a new tab)
Employer details Employer name
Lytham Road Surgery
Address
1st Floor - Fatima Health Centre
228 Garstang Road
Preston
Lancashire
PR2 9QB
Employer's website
https://lythamroadsurgery.co.uk/ (Opens in a new tab)
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