Overview
Join to apply for the Service Design - Consultant role at Opencast | B Corp.
This range is provided by Opencast | B Corp. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Consultant salary range: £43,000-64,000
What you’ll do
You’ll identify and help solve our clients’ service problems. You’ll investigate, define and design the end-to-end, front stage and back stage service journey. You’ll do this by considering both the problem and solution space, and balancing user needs, business needs and technical considerations. If you tend to take on more of a leadership role in projects, you may be better suited to our senior consultant service designer role.
To succeed in this role you need experience of working as a Service Designer across a range of complex projects. In your CV and the interview, please show how you have:
* designed to UK government service standards
* analysed and synthesised complex information into actionable insights, needs and recommendations
* conveyed complex information using storytelling techniques
* designed artefacts to evidence existing and new service systems and experiences
* designed prototypes to test new service concepts
* designed and facilitated workshops and co-design sessions
* helped clients see the value of the design process
* clearly and diplomatically articulated tensions between technical, business and user needs
* worked in agile delivery teams
In addition to service design skills, there are essential core skills you’ll need to work effectively as a consultant. In the interview, please show how you have:
* built trust and developed strong working relationships with stakeholders
* respectfully and effectively challenged decisions or solutions you don’t agree with
* planned your own tasks, in order to achieve the objectives of your project
In the interview we’ll ask you to present a piece of work which demonstrates this experience and to discuss topics related to these areas. If you have experience in these areas, please show it on your CV and we can talk about it at the interview.
What our offer includes
A competitive pension, health cash plan, share options and discretionary bonus. Flexible hours and 25 days' holiday. People to support you every step of the way.
Where you’ll work
Your working time at Opencast will be split between multiple locations, including from our HQ and hub locations, client site or home. Travel is a part of life at Opencast and takes into account requirements of your work, our clients and your team.
We include you
We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.
Interview
Job interviews are on Microsoft Teams. We’ll make any adjustments to help you.
Want to know more? Visit our website or email careers@opencastsoftware.com.
We are not working with recruitment agencies on this vacancy. If you are interested in this position, please apply directly with Opencast.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT Services and IT Consulting
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