Job overview
To analyse the business/clinical processes in the Trust and provided a detailed formal view of those processes. The role also requires that the analyst is capable of providing a process re-engineering function and project management skills.
Main duties of the job
· Investigate existing business processes within the Trusts on request and/or as part of a formal project.
· Prepare detailed Business/Functional specifications including fully document work flows for existing systems and potential systems
· The role holder must be capable of liaising at all levels in the Trust including Clinical and non-clinical outside of own Division
· Undertake the role of project manager within the Digital Programme following the Prince Methodology and MSP practise.
· Empowered to make most workload/work related decisions without approval from Senior Management in accordance with the project objectives. These decisions are referred back to either the Programme manager or the line manager for final approval.
Working for our organisation
Working as part of OneLSC, Blackpool Teaching Hospitals NHS Foundation Trust (BTHNHSFT) is committed to delivering patient and organisational benefits through the use of Information Technology. BTHNHSFT has a wide range of development and improvement projects planned, including the further roll out of the IMS Maxims Electronic Patient Record functionality as part of the Digital Level-Up Programme.
Detailed job description and main responsibilities
Project Management
Project Management Methodology & Planning
* Management of a range of Projects either independently or in conjunction with suppliers' Project Managers, utilising PRINCE Methodologies as required.
* Ensure project plans are proactively maintained and progress monitored on an ongoing basis.
* Ensure the stated business requirements are encompassed, identifying any resource issues, risks or constraints that could restrict progress or reduce effectiveness.
* Produce project documentation to accepted departmental standards in order to control the development or implementation of any new system or service.
* Setting up and managing clinical/ non clinical working groups, which may include senior consultants, Health Care Professionals and senior Trusts Management .
Communication
* Co-ordinate the cross-site development of systems of work in line with clinical requirements.
* Ensure project teams are able to take-on and complete delegated tasks, ensuring effective project administration, co-ordination, communication and control.
* Act as the main contact with suppliers, contractors and other interested Health Organisations.
* Work with IT Training Manager to initiate relevant training programmes across the organisation (when required).
* Provide professional advice on Business and/or Clinical potential and live IT systems, within NHS Blackpool Teaching Hospitals trust .
* Provide verbal and written reports through immediate line manager identifying all progress in relation to multi-threaded project plans plus communicate any known problems or issues. ) To whom are you reporting – is this as part of the project or individually.)
* Liaise with other local support and/or development teams obtaining advice and/or providing solutions on highly complex technical issues
Issues & Risks
* Assess business and project risks, including the development of contingency plans.
* Log and deal with the resolution of issues and to help overcome barriers that may affect progress.
Change Management
* Undertake Change Management initiatives encouraging user ownership of the project and ensuring that effective project communications are maintained.
* Initiate and participate in the generation and introduction of formal change controls.
* Must have ability to quickly grasp new technologies and maintain awareness of advancements within technology, which can be exploited for project and drive change
Progress Management
* Take responsibility for progress and request the use of resources as required, initiating corrective action as necessary (within agreed delegated boundaries).
* Monitor progress and provide verbal or written reports through immediate line manager identifying all progress in relation to project plans and communicating any known problems or issues that are liable to have an impact on the department or project meeting its objectives.
* To monitor progress and produce the required updates, reports and presentations as required.
Testing
* Ensure appropriate testing strategies are in place for new or existing products at any point in their life cycle.
* Manage user led testing programmes so that accurate test data is available to judge a product’s fitness for purpose and its readiness for use.
Decision Making
* Make related decisions with delegated authority from Senior Management in accordance with the project objectives. Such decisions are referred to line manager for approval if conflicts can be foreseen.
Service Development & Delivery
* Work with IT leads to ensure the continuity and availability of the Trust systems, including provision of preventative and investigative maintenance, and checks on system(s) resilience.
* Follow up action on the resolution of system faults and problems through the provision of expert knowledge from relevant internal IT contacts or through consultation with systems suppliers as appropriate.
* Agree the internal processes and procedures needed to be put in place in order to develop and maintain the system(s) and their interfaces, ensuring compatibility with Trust EPR systems as necessary by consulting with relevant IT contacts.
* Complete investigations and monitor incidents arising from system operations or testing processes, ensuring they are logged and dealt with appropriately.
* Work with IT leads to ensure that effective and up to date disaster recovery plans are in place for all core IT systems.
* Work with IT leads to ensure that IT systems have appropriate antivirus and security measures in place and maximum up time is maintained to agreed levels.
* Maintain systems documentation in line with policy changes or system updates.
* Liaise and resolve technical issues with suppliers, co-ordinating actions with local and national system providers as necessary.
Scope and Range
* Post holder is expected to lead a number of concurrent projects which may span more than one clinical/business area.
* Monitoring of delegated project tasks and resources throughout project lifecycle of complex and bespoke systems.
* Required to communicate with and obtain co-operation from a range of clinicians, administrators, members of internal development team(s), users/IT professionals whether through one-to-one communication, in large audiences across all levels of seniority within the clinical community.
* Required to provide and receive highly complex, potentially sensitive or contentious information with/from business and IT professionals where barriers of understanding may exist.
* Incidental patient contact within the care environment.
Person specification
Qualifications and Education
Essential criteria
* Educated to degree level or equivalent experience.
* Prince2 (Foundation level) either achieved or working towards. Or other equivalent project management qualification.
Desirable criteria
* Higher level Project/Programme management qualification such as Prince2 Practitioner level
Experience
Essential criteria
* Experience of a project management role within a customer focused organisation.
* Experience of successfully managing projects within a programme management system including evidence of change management within timeframes and budget.
* Experience of policy and strategy development and how these impact across the organisation.
* Experience of engaging with multi-disciplinary teams and achieving successful outcomes.
* Experience of working in a multi-agency partnership, sharing information and building valued relationships.
* Experience in designing and using a range of evaluation methods.
* Evidence of continuous personal, professional development.
Desirable criteria
* Evidence of experience within an NHS environment.
* Experience of implementing changes to working methods and evaluating effectiveness.
* Experience of resource management, including staff and information resources.
Knowledge
Essential criteria
* Experience of Corporate Governance in an NHS setting either directly or by working in partnership with the NHS.
* Comprehensive knowledge of project management and/or health information systems development
* A good understanding of the health and social care environment and roles and responsibilities within it
Desirable criteria
* Working knowledge of Microsoft Project or similar
Skills and Abilities
Essential criteria
* Ability to develop and maintain effective working partnerships with professional groups and senior managers within the organisation and in other agencies.
* Team building, enabling and management skills.
* Change management skills.
* Able to analyse problems, situations and information; including attention to detail.
* Effective negotiating, convincing and influencing skills
* Achieve delivery in a time limited environment/Time management skills
* Proficient in the use of Microsoft Office Applications including Power Point, Excel and MS Project or equivalent.
Desirable criteria
* Conflict Management skills/experience
Values and Behaviours
Essential criteria
* Commitment to and focused on quality, promotes high standards in all they do
* Able to make a connection between their work and the benefit to patients and the public
* Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients
* Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others
* Consistently looks to improve what they do, looks for successful tried and tested ways of working, and also seeks out innovation
* Actively develops themselves and supports others to do the same