In this role, you'll be at the heart of what we do—helping families, resolving queries, and ensuring their voices are heard and their issues are dealt with professionally and compassionately. You'll work closely with our partners, including Pinnacle and other key stakeholders, to ensure every enquiry is managed smoothly and effectively, from investigation to resolution.
Responsibilities include investigating concerns, managing emergencies during working hours, and taking ownership of complex cases. Your goal will be to deliver a service that exceeds expectations.
You will be the calm, reassuring voice at the end of the phone or email inbox—someone who listens carefully, understands the issue, and follows through with the right solution. With empathy, attention to detail, and a proactive mindset, you'll help people feel supported and informed every step of the way.
You'll need to be confident using systems, comfortable juggling tasks, and motivated to do your best work. Above all, you'll thrive on making a difference, ensuring every family feels valued and reassured.
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. We embody both experience and innovation.
What we do
We put our Customers and Families First. They are the driving force behind everything we do. We strive to improve their experience, whether through reactive repairs or major projects, ensuring safety and timeliness. Our core values are: open, caring, agile, and collaborative—at the heart of all our actions.
At VIVO, we believe in doing things the right way—with care, purpose, and people at the centre. If this sounds like your kind of workplace, we'd love to hear from you. This is more than just a job—it's a chance to be part of something meaningful.
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