ARE YOU THE ONE? As our Client Service Director, accountable for all Blue Square employees embedded within Samsung’s head office, you’ll be the strategic powerhouse behind multiple senior client relationships. You’ll be responsible for setting the vision, driving growth, and delivering operational excellence across the account. But your impact goes deeper, you’ll lead the talent strategy with foresight and care, from workforce planning and proactive recruitment to developing a high-performing, future-ready team. You’ll ensure our people feel truly part of Blue Square while staying fully engaged with our client’s goals, connected, motivated, and empowered to deliver exceptional work, together. WHAT YOU’LL BE UP TO MANAGEMENT & LEADERSHIP Lead by example. Build and empower diverse teams. Own delivery end-to-end and foster a culture where people grow, perform, and feel truly connected to Blue Square and the client. CLIENT STRATEGY & GROWTH Think big. Solve problems creatively. Drive innovative strategies that unlock growth and build competitive advantage. Lead cross-team collaboration to deliver outstanding client outcomes ACCOUNT MANAGEMENT & OPERATIONAL EXCELLENCE Set high standards. Ensure flawless delivery and hit every target. Use data to drive smarter decisions and maximise budget and resource impact. RELATIONSHIP MANAGEMENT Build trust. Be the go-to expert for stakeholders. Create lasting, value-driven partnerships that keep clients engaged and confident. LEADERSHIP & DEVELOPMENT Shape the future. Align your team to strategy, develop leaders, and foster a high-performance, accountable culture rooted in Blue Square’s ETHIC values. ARE YOU OUR PERFECT PARTNER? Strategic thinker with a focus on enhancing client satisfaction Strong people management and leadership skills Demonstrated experience in account management or client services Clear and effective communication skills (written and verbal) Knowledge of retail industry and technology clients Proven track record in managing large teams Proficient in data comprehension and delivering impactful presentations Strong senior-level stakeholder management abilities Skilled in budget ownership and utilisation Experience in understanding, managing, and developing KPIs Ability to identify and capitalise on commercial opportunities for business and client growth Fearless, proactive approach in showcasing the value of Blue Square to clients and presenting confidently at events Previous experience in direct or indirect people management and development WHAT YOU CAN EXPECT FROM US Competitive Salary: £65,000 - £80,000 Per Annum 20% Performance Bonus Reward Scheme Bonus Company Car or Car Allowance Private Medical Insurance Company Sick Pay Samsung Discounts Life Assurance: 4 times your annual salary Rewards portal Excellent development opportunities WHO ARE WE? We’re Blue Square. An award-winning, retail marketing agency connecting and engaging audiences with some of the world’s most loved brands. We believe in the power of human touch across the buyer to customer journey to grow sales, increase loyalty and build brand love for our clients. People are at the centre of our success. We go above and beyond to support, develop, and nurture our talented employees to driver personal growth and love what they do. At the heart of our agency are our ETHIC values – and we’re on a mission to work with individuals who share and believe in them. POINTS TO NOTE: Whilst we strive to adhere to our closing dates, we may close the vacancy early based on interest or the progression of the role. If you’re an internal candidate, remember to use your company email address to apply. Flexible working: We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role. Reasonable adjustments: We would like you to perform at your best at every stage of our recruitment process. Please contact us u if you require any adjustments that would support you throughout your application. Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Blue Square.