Be the Warm Welcome (and Fond
Farewell)
At the Glasgow Marriott Hotel,
every guest experience begins and ends with you. As our Concierge (Guest
Arrival Expert), you'll be at the heart of the action—creating warm first
impressions, offering tailored recommendations, and helping guests make the
most of their stay in our vibrant city.
You’ll be the go-to person for
all things local—whether that’s finding a last-minute table at a popular
restaurant, giving insider tips on hidden gems, or arranging a seamless journey
to the airport. Your attention to detail, genuine care, and natural curiosity
will turn everyday interactions into lasting memories. It’s about more than
answering questions—it’s about making guests feel seen, supported, and truly
welcomed.
What You’ll Be Doing
* Deliver a warm, genuine welcome to every guest
arriving at the hotel
* Provide knowledgeable and personalised
recommendations on local attractions, events, and hotel facilities
* Assist with guest requests—transport,
entertainment, reservations, special occasions, and more
* Maintain a pristine and welcoming lobby and
Concierge Desk at all times
* Collaborate with front office colleagues to ensure
seamless service from check-in to check-out
* Use your initiative to resolve issues, always
putting the guest experience first
* Support new team members and promote a positive
working environment
What We’re Looking For
* Previous experience in a concierge, guest services,
or front desk role (hospitality or tourism)
* Strong local knowledge of Glasgow and surrounding
areas—or a passion to learn fast!
* Excellent communication skills and a naturally
confident, warm personality
* Ability to think on your feet, multitask, and work
well independently or in a team
* Genuine passion for creating memorable guest
experiences
The Benefits You Deserve
* Explore the world with discounted stays
at 9,000+ Marriott hotels globally
* Friends & Family discounts on rooms and
dining
* Free use of our onsite Leisure Club
* Free meals and staff parking during
your shifts
* Access to wellness support and mental
health programmes
* Learning & development pathways to grow
your career
* Curated retail and lifestyle discounts via
our perks platform
About the Glasgow Marriott
Hotel
Located in the heart of Glasgow’s
city centre financial district, the Glasgow Marriott Hotel has recently
completed a full, design-led transformation—featuring 303 beautifully
refurbished rooms, a vibrant lobby, the contemporary Cast Iron Grill
restaurant, and upgraded leisure facilities including a modern gym, indoor
pool, spa, sauna, and steam room. Proudly awarded Scotland’s Best 4* Hotel –
West at the recent Prestige Awards, we’re recognised for delivering
exceptional guest experiences in a stylish, welcoming setting. Just minutes
from the SEC, OVO Hydro, and Buchanan Street, and with a strong focus on
sustainability and people-first hospitality, this is a dynamic and rewarding
place to grow your career in the heart of one of Scotland’s most exciting
cities.