Grantham Ref: VA3756 OFE Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach. Talk to us about flexible working VIP Awards – colleague recognition scheme Cycle to work scheme Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more! Steer Academy provides accredited ongoing training – paid for by the business Opportunities for career progression Customer Service Advisor – Automotive Repair Centre Location: Grantham | Job Type: Full-Time | Company: Steer Automotive Group At Steer Automotive Group, we’re committed to doing things the right way – delivering excellence in every interaction, embracing innovation to improve the customer journey, and operating with integrity in all that we do. We’re looking for a friendly, professional, and highly organised Customer Service Advisor to be the welcoming face (and voice) of our busy automotive repair centre in Grantham. You’ll play a vital role in delivering an exceptional customer experience from first contact through to vehicle collection. Key Responsibilities Greet customers warmly, both in person and over the phone Manage repair bookings, vehicle drop-offs, and collections Provide regular updates on vehicle progress Liaise with technicians, insurers, and suppliers to ensure seamless communication Handle customer queries and resolve issues efficiently and professionally Maintain accurate records with strong attention to detail What We’re Looking For Experience in customer service, administration, or a front-of-house role Automotive experience is beneficial but not essential Excellent communication and interpersonal skills Ability to multitask and remain calm in a fast-paced environment Strong IT skills and ability to learn new systems quickly A genuine passion for delivering outstanding customer service What We Offer Competitive salary with performance-based bonus opportunities Ongoing training and career development Supportive, team-focused working environment Opportunity to join a growing and reputable automotive group Why Join Steer Automotive Group? Be part of a company that values Excellence, Innovation, and Integrity, where your contribution directly impacts the customer journey and overall success of the business.