Application Support Specialist
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
• Exciting opportunity for an Application Support Specialist to join a growing HealthTech company working at the forefront of clinical intelligence and patient care technology.
• Full-time, permanent position based in London with hybrid working, offering up to £40,000 depending on experience.
• Immediate start available – ideal for candidates with strong SQL, application support, and Windows environment experience.
• To apply, please email dave.henderson@searchability.com
Who are the client?
Our client is a rapidly expanding HealthTech organisation based in the UK, with their software deployed in over 95% of NHS hospitals and growing presence overseas. Focused on turning healthcare data into meaningful insights, they deliver cutting-edge clinical intelligence solutions across areas such as critical care, paediatrics, and pain management. The company fosters a culture rooted in innovation, teamwork, and a strong commitment to enhancing patient outcomes
What will you be doing?
This client-facing technical support role involves providing exceptional enterprise-level support and ensuring high-quality customer experience. Youll work closely with customers to deliver and customise applications, resolve technical issues, and contribute to software quality through testing and feedback.
Key responsibilities include:
• Taking incoming support calls and providing timely, effective assistance
• Monitoring and managing support tickets within agreed SLAs
• Diagnosing and resolving customer issues independently or via development team escalation
• Installing and customising applications for new clients
• Delivering user training sessions
• Testing bug fixes and updates before client release
• Maintaining accurate issue tracking via Jira
What will you need?
• IT qualification or degree (essential)
• Experience working with service desk ticketing tools such as Jira
• Strong knowledge of SQL, Windows environments, and databases
• Excellent interpersonal and communication skills
• Fluency in English
• Experience with remote access tools
• Proactive, enthusiastic, and quick to learn
• Comfortable working with a high degree of autonomy
To Apply…
Please apply through this advert or send your CV directly to dave.henderson@searchability.com. By applying, you consent to your application being processed and submitted for this vacancy only.
KEY SKILLS – Technical Support, SQL, Application Support, Windows, Databases, Jira, Remote Access, Healthcare Technology, Clinical Intelligence, HealthTech