2 Month Contract With A Local Authority
Job Purpose
To undertake all duties related to the driving and use of ancillary equipment to meet customer specifications for Passenger Services, ensuring cost efficiency, legal compliance, and safety. The role includes responsibility for service delivery processes, including health and safety and service-led requirements.
Key Responsibilities:
* Drive and/or act as an attendant on Passenger Services vehicles, transporting passengers, post, or packages.
* Ensure the safety of all passengers, including colleagues, while operating the vehicle.
* Transport passengers within the timescales and cost parameters specified in the contract, without deviation unless authorised.
* Assist passengers with embarking and disembarking, ensuring they are in a safe and appropriate location.
* Ensure all vehicles are safe, roadworthy, and within the scope of the driver’s license.
* Conduct vehicle checks before use and report any defects using a nil defect reporting system.
* Maintain legal compliance, including roadworthiness, driver hours, working time directive, and all other applicable legislation.
* Operate tail-lifts and other ancillary equipment safely.
* Ensure vehicles carry appropriate equipment (fire extinguisher, first aid kit, hygiene packs, safety hammer, etc.) and meet minimum condition standards.
* Administer emergency medication and perform First Aid procedures in accordance with training and healthcare guidance.
* Ensure medications are safely stored, in-date, and readily accessible to crew members.
* Maintain accurate daily work records, including tachographs, driver hours, and other legislative documentation.
* Record and report any incidents, accidents, verbal or physical abuse immediately and complete required paperwork.
* Update seating plans, travel notes, and customer-related records while ensuring adherence to Data Protection regulations.
* Ensure safe conveyance of messages, dinner monies, medication, or personal property and deliver lost items to the Passenger Services office.
* Ensure the well-being of all passengers in the care of Passenger Services.
* Report any concerns regarding unusual passenger behaviour or physical appearance.
* Ensure proper use of seat belts, wheelchairs, and all safety devices for passengers.
* Participate in required training and service development activities.
* Maintain compliance with changes to contract specifications and service policies.
* Work independently to ensure all necessary equipment and details are in place for daily operations.
* Undertake all duties within Lewisham Corporate and service-specific policies and procedures, including the service handbook.
* Ensure compliance with health, safety, and legal requirements at all times.
Requirements
* Valid PCV (Passenger Carrying Vehicle) license appropriate for the vehicle being driven.
* Knowledge of road safety, vehicle maintenance, and legal driving regulations (drivers’ hours, working time directive).
* Ability to safely operate vehicles and ancillary equipment such as tail-lifts.
* Basic First Aid and emergency medication knowledge, or willingness to undertake training.
* Good communication and interpersonal skills to interact with passengers, colleagues, and managers.
* Ability to work independently, manage responsibilities, and follow procedures accurately.
* Customer-focused attitude with the ability to handle challenging situations calmly.
* Physical ability to assist passengers, including those with limited mobility, safely on and off the vehicle.
* Previous experience in passenger transport or care services.
* Experience working with vulnerable adults, children, or passengers with special needs.
* Knowledge of data protection and record-keeping requirements.
* Experience in administering medications or basic healthcare support.
* Familiarity with vehicle inspection procedures and defect reporting systems.