This is a dynamic role suited to a highly organised and communicative individual who is passionate about e-commerce and delivering excellent customer service. The successful candidate will join a fast-growing, international company based in London and will support the day-to-day operation of the Sister Jane and Ghospell e-commerce platforms.
The main responsibilities for the role are:
* Support the e-commerce team with product launches, insuring accurate deployment of product information and visual merchandising (sisterjane.com + ghospell.com).
* Supervise 2 members of Customer Services Team, setting clear guidelines to ensure company standards are followed and the team operates effectively.
* Assist with updating website content, including homepage and landing pages, in line with the brands’ communication calendar.
* Support with weekly and monthly trade reporting.
* Operate CMS tools including, Shopify and connected apps.
* Monitor website performance and support continuous improvement across user journey, merchandising, product campaigns and seasonal sales.
* Communicate effectively and efficiently with couriers to resolve any issues.
* Provide help to Sister Jane Townhouse team when required.
The ideal candidate profile:
* Previous experience or working knowledge of Shopify and e-commerce platforms.
* Previous customer service experience in fashion industry, in store or online.
* Familiarity with tools such as Google Analytics, Mailchimp, and paid media platforms is beneficial.
* Strong analytical and numerical skills; ability to summarise data and information clearly and efficiently.
* Commercial mindset to evaluate situations and come up with ideas for solving issues in line with the company guidelines and legal requirements.
* Well-organised and efficient with good time-management and prioritisation.
* A self-starter and motivated person, who can demonstrate initiative and can work independently when needed.
* A team player who likes to work in a very dynamic and international environment.
* Right to work in the UK.
J-18808-Ljbffr