Salary - up to £28K DOE
Hybrid working optional
Monday - Friday 9am-5.30pm, Glasgow city centre
Start Date 19th February
We are seeking a customer complaints advisor to manage escalated customer issues across multiple channels, including email, phone, WhatsApp, and review platforms.
This role is key to delivering exceptional customer experiences, ensuring timely resolutions, and supporting both internal teams and external partners.
Key Responsibilities
* Take full ownership of escalated customer complaints and resolve them efficiently.
* Manage customer interactions across all contact channels
* Respond to online reviews with tailored, customer-friendly messages.
* Promote additional products and digital self-service options during interactions.
* Identify customers in financial difficulty and agree on suitable payment plans.
* Ensure compliance with regulatory standards, GDPR, and internal quality processes.
* Consistently meet monthly productivity and performance targets.
Experience:
* Significant experience in a high-volume, desk-based B2B customer role.
* Collections experience preferred (not essential).
* Utilities industry experience preferred (not essential).
* Self-motivated and able to manage workload independently.
* Strong communication skills-friendly and confident.
* Resilient and focused, especially in a sales environment.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age