Inside Sales Support Location: Wokingham Salary: Competitive Main Purpose of the Role We are looking for a proactive and organised Inbound Sales Support Executive to support the sales team by managing inbound customer enquiries, renewals, billing queries, and account updates. This role focuses on providing efficient support to both customers and Account Managers, ensuring queries are resolved quickly and accurately while maintaining excellent customer service. Key Responsibilities Manage inbound customer queries including billing, payments, renewals, and account updates Respond to general product and pricing enquiries Handle account renewals and upgrades Manage and respond to a shared sales support inbox Follow up on overdue renewals with customers Liaise with finance to resolve billing discrepancies Maintain accurate customer records in the CRM system (HubSpot) Support the sales team with administrative tasks and account follow-ups Maintain high response rates and customer satisfaction levels Qualifications & Experience At least 1 year of experience in sales support, customer service, or a similar role A Levels, BTEC, or equivalent qualification Degree level education is desirable but not essential Preferred Experience Experience working with subscriptions or renewals Familiarity with KPIs or productivity tools Exposure to SaaS or service-based businesses Key Skills Strong c...