Salary: £27,000 - 33,000 per year Requirements: Foundational experience within an IT helpdesk or first line support role Good working knowledge of Microsoft 365 Understanding of Windows environments and basic networking Strong communication skills and a customer focused mindset Responsibilities: Providing first line helpdesk support via phone, email, MS Teams and ticketing systems Diagnosing and resolving hardware, software and basic network issues Supporting Microsoft 365 and cloud based systems Managing user accounts, permissions and devices Escalating more complex issues where required Accurately documenting issues and resolutions Technologies: Cloud Hardware Support Microsoft 365 MS Teams Network Windows Office 365 More: We are supporting a well-established global engineering technology business with a strong reputation for quality and innovation. Our organization operates internationally and is recognized for its positive culture and commitment to staff development. This position sits within a small, collaborative IT team based just outside of Glasgow. The role will be site-based, with some flexibility for hybrid working once established. If you are looking for a stable, well-structured environment within a supportive small team, this would be a great opportunity to step into. last updated 8 week of 2026