BettingJobsis currently seeking aCompliance Safer Gambling Agentfor a leading sportsbook in theirSt Albansoffice.
Responsibilities:
1. Conducting customer interactions via live chat or phone to understand if customers with higher levels of gambling spend are comfortable that they can afford the amounts they are depositing. Documenting the conversation held and any action taken.
2. Conducting customer interactions via live chat or phone to understand if customers showing potential indicators of gambling-related harm are at high risk of harm. Documenting the conversation held and any action taken.
3. Categorising, verifying and assessing customer KYC documentation. Checking for authenticity and any signs of potential financial vulnerability on financial statements.
4. Responding to ad-hoc business and customer questions and queries in relation to compliance. Escalating questions to appropriate senior staff members using the correct channels when not able to answer them personally.
5. Reviewing customer declared income and savings figures where there are signs of obvious inaccuracy or inconsistency.
6. Undertaking Marketing Affiliate PEP and Sanction checks.