Overview
Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Sales Membership Manager to oversee 2 Centre operations based in Derbyshire. Leading a busy team you will take an active lead in the growth of membership across both centres.
Responsibilities
* Oversee 2 Centre operations based in Derbyshire; lead a busy team and take an active role in growing membership across both centres.
* Provide line management to the Membership Advisors to maximise opportunities, work to set KPIs and targets, and meet with the team regularly to monitor performance and ensure support in line with the spirit values.
* Manage the team with the philosophy that "everyone's a member"; work to convert users to members, develop a high level of customer service, and ensure excellence at all times.
* Empower the team to become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and customer needs; ensure administration and systems are kept up to date and compliant.
Qualifications
* Experience in Membership management or Sales manager or consultant background.
* Excellent communication skills, with the ability to liaise with external and internal customers and staff.
* Ability to demonstrate at interview excellent customer service skills and experience.
* Experience getting the best out of a team and motivating and driving a sales team to success.
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