Job Description
Job Title - Clinical Customer Service Representative
Location - Oxford - Hybrid 2 days home - 3 days office
Salary - 28k - 32k Depending on experience ( 40 hour week) Monday - Friday
Bonus - 5% of basic salary
Perks - 25 days holiday + 8 bank holiday, Pension, Private Medical Healthcare, Free Parking, Life Assurance + more
Have you for experience within the NHS? Have you worked within Customer Service before? Does clinical diagnostic testing for ground-breaking treatments' excite you? If so then read on.....
Role Overview:
As a Clinical Customer Service Representative, your role is to facilitate clinical testing services by acting as a liaison between physicians and our testing laboratories. This includes monitoring the progress of assigned clinical orders and responding to inquiries with the mission of providing superior customer service.
Key Responsibilities:
1. Establish relationships with ordering physician centres and patient sample submission
2. monitor testing and reporting process.
3. Resolving their billing queries as quickly and efficiently as possible.
4. Communicate processes with prospective ordering physicians
5. Facilitate communication wi...