Lexington is an award-winning contract caterer that focus on providing great food and service to customers. To do this we need fabulous people and we work hard to create an environment where our team members feel engaged, inspired, valued and enjoy what they do.
Working Pattern: Monday – Friday, 40 hours per week
Location: BT One Braham - 1 Braham Street - E1 8EE - London
Reports To: Catering Manager / Assistant Catering Manager / Supervisor
Role Overview
As a Catering & Hospitality Assistant, you will play a key role in delivering exceptional service across all catering areas, including setting up counters and fridges to the highest standards. You will ensure customers are served in a friendly and efficient manner while supporting all aspects of daily operations within the catering and hospitality team.
Key Responsibilities
Operational Responsibilities
Prepare and serve high-quality beverages consistently for all customers
Ensure food displays, counters, and fridges are well-presented and maintained
Follow store procedures and operational flow for efficient service
Rotate and store products according to food safety standards
Perform cleaning tasks as outlined in the daily cleaning rota
Adhere to cash handling procedures and till operations
Assist with the upkeep of hygiene in food preparation and service areas
Always wear the correct protective clothing and footwear
Comply with all health, safety, and hygiene regulations
Report equipment breakdowns or accidents promptly to management
Attend all required training sessions and development opportunities
Support the team in achieving sales targets and improving profitability
Carry out any reasonable tasks as requested by management
Customer Service & Interpersonal Responsibilities
Greet and connect with every customer in a warm, welcoming manner
Identify customer needs and make appropriate product suggestions
Offer product demonstrations and samples using brewing equipment
Respond to customer requests promptly and thank them after service
Communicate clearly and professionally with both customers and colleagues
Maintain high standards of personal hygiene and professional appearance
Ensure uniform is clean, presentable, and worn correctly
Report customer feedback, comments, and complaints to the Catering Manager
Share new ideas or suggestions with the management team
Attend team meetings, reviews, and ongoing training sessions regularly
Required Skills & Attributes
Operational Skills
Product Knowledge
Food Safety Awareness
Attention to Detail
Efficiency and Time Management
Basic Technical Knowledge (equipment use, cash registers)
Interpersonal Skills
Effective Verbal and Non-Verbal Communication
Team Player Mentality
Customer-Centric Attitude
Flexibility and Reliability
High Standards of Personal Hygiene
Preferred Qualifications & Experience
Previous experience in a catering, hospitality, or barista role (desirable)
Basic Food Hygiene Certificate or willingness to obtain
Confidence in handling customer-facing situations in a fast-paced environment
Our way of saying thank you…
At Lexington, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.
* FREE On-Site Lunches:Savour delicious and healthy meals, on us, every day at work
* Flexible Working:Enjoy the freedom to balance work and personal life with our flexible working hours
* Holiday Allowance:Start with 28 days of holiday to relax and recharge, increasing to 31 days after two years of service
* Family Leave:Prioritise your family commitments with our family leave options designed to support you during important times
* Paid Charity Leave:Make a difference in your community with paid time off to volunteer for your favourite causes
* Opportunities for Career Progression:Grow and advance your career with us, supported by continuous learning and development opportunities
* Comprehensive Wellbeing Benefits:Access mental health support and a range of wellbeing benefits to keep you feeling your best, both professionally and personally
* Life Assurance & Pension Schemes:Secure your future with our life assurance and workplace pension schemes
* Exclusive Discounts & Perks:Enjoy discounts and cashback on entertainment, leisure activities, and much more, alongside our popular cycle-to-work scheme
Why it's great to work for us...
At Lexington, we dare to be different in our food, catering, reception services, and work culture. Our values encourage creativity, boldness, and fun, fostering a diverse and inclusive workplace. We nurture talent, helping our people thrive and reach their potential.
We take pride in being an equal opportunity employer and welcome everyone. Let us know if you need any reasonable adjustments or assistance in your application, and feel free to share your pronouns.
Join our award-winning team passionate about serving delicious food to exceptional clients in London. Visit our website to hear from our team first-hand.
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