At British Solar Renewables (BSR), we re looking for an Assistant IT Support Engineer to be a key player in our IT team, helping to keep our business running smoothly. You ll be one of the first points of contact for our employees, delivering excellent support and ensuring our IT systems are reliable, secure, and efficient.
This role is perfect for someone with a can-do attitude, strong troubleshooting skills, and a passion for delivering exceptional service. If you enjoy solving tech challenges, working with the latest technologies, and making a real impact, this could be the role for you!
What You ll Be Doing:
1. Providing technical support by diagnosing and resolving IT issues for employees across the business.
2. Logging and managing support tickets, ensuring timely resolution in line with IT procedures.
3. Using Microsoft Intune to deploy and manage Windows 11 desktops and laptops.
4. Supporting company-wide software applications, communication devices, and mobile devices (Android & iOS).
5. Managing user accounts and permissions in Active Directory.
6. Assisting with IT inductions for new starters.
7. Troubleshooting and maintaining printers, laptops, and other office hardware.
8. Tracking IT assets and ensuring efficient use of hardware and software licenses.
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