We are working with an established manufacturing organisation in the Whitstable area who are looking to employ a Customer Service Coordinator permanently.
The package includes a competitive salary, hybrid working, a great team environment and more.
The role:
Processing of customer orders and quotations within set KPIs.
Establish strong customer relationships, to deliver excellent levels of customer service.
Prepare all customer quotations
Export compliance when processing quotations and orders.
Proactive quote follow up and negotiate where required.
Understanding of pricing, value and margin in order to win orders.
Liaise with Commercial Team, Product Group Managers, Procurement to build accurate pricing and lead times.
Progressing orders through to shipment
Proactive communication with the customer throughout the quotation and order life cycle.
Proactively review, investigate and escalate customer complaints
Acquire technical product experience to understand the product offer to process basic technical queries along with the ability to understand our products, competition products, and various specifications.
Assist with external sales requirements relating to Customer and ordering information.
Understand customer markets and ensure any market intelligence is passed on.
Identify new sales opportunities
To contact potential customers and present products and services to maximise sales.
To interface with clients and to support the Business Development Managers.
Cross-selling and up selling.About you:
GCSE or equivalent in English and Maths, Grade C or above.
Customer Service - customer enquiries, quotations, managing the order process and shipments, etc.
Experience interfacing between customers and other functions within the organisation to provide service to new and existing customers.
Experience building up new and existing relationships with customers.
PC literacy, including Microsoft Office (Word, Excel, Outlook).Please note that only candidates who live locally, with a full right to work will be considered.
CVs to
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