Herts at Home - Care Quality Supervisor for Extra Care in Tabor Court, Letchworth
Working Hours: 37 hours per week
An exciting opportunity has arisen within Herts at Home for a new Care Quality Supervisor to work at Tabor Court.
Who we are:
As a Hertfordshire-based provider, we understand the unique care needs of our community. Our local authority ownership ensures high standards and accountability in care. We tailor our care services to meet individual needs and preferences across Hertfordshire.
Purpose of the Job
Contributes effectively and professionally to support staff and customers within the operational team.
Care Quality Supervisors are responsible for ensuring that services provided are effective, efficient, and result in positive, personalised outcomes for both staff and customers. They offer guidance, information, and advice related to care situations, while also supporting the Care Team Manager (CTM) in the management of care staff.
Care Quality Supervisors will work alongside the CTM to promote best practices within the service, ensuring that customers receive the necessary support for their care needs. They collaborate with community groups, other organisations, and local members to achieve favourable outcomes for people we support.
Care Quality Supervisors will play a key role in leading staff development and learning initiatives in alignment with development programs and workforce strategies, providing coaching, mentoring, and supervision as appropriate.
Additionally, Care Quality Supervisors will assist in coordinating responses to safeguarding concerns that arise, supporting the identification of safeguarding plans to mitigate risks. They will oversee the collection of relevant information to be presented to the Care Team Manager and/or Senior Managers and ensure that all outcomes of investigations are recorded accurately and that records are kept up to date.
Person Specification
· Must have An NVQ Level 3 in Health & Social Care or willing to work toward this.
· Communicates positively and with clarity.
· Strong IT, report writing, data analysis and written skills.
· Acts in a self-directed, proactive way to identify / develop opportunities ideas & innovation.
· Keeps calm and focused under pressurised and challenging circumstances.
· Mentors, coaches, supports and supervises staff to be accountable, proactive, innovative, autonomous and to enhance performance.
· Interprets research, audits, and case law, presenting insights clearly to inform practice.
· Supervise and support team members’ capabilities to meet service standards, setting clear performance expectations.
· Leads by example, providing direction and articulating the company’s main priorities, culture, values and behaviours.
· Promotes a culture of openness and honesty and challenges inappropriate behaviour from others.
· Finds innovative solutions to meet identified needs of customers.
Special Requirements
Access to a car and a full UK driving licence is desirable but not essential. You will be required to attend meetings at sites other than your own work base.
Criminal Background Check
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.
Health and Safety
It will be the duty of every employee while at work to take reasonable care for the Health and safety of themselves and of other persons who may be affected by their acts or omissions at work.
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Date Posted: 3rd July 2025
Closing Date: 10th July 2025
Job Type: Full time
About the role
Work Schedule:
5 over 7 days on a rota pattern, including early, late, and weekend shifts.
Main Areas of Responsibility
Ensure services are effective and efficient, resulting in positive outcomes.
Provide care-related guidance and advice.
Support the Care Team Manager in staff management.
Promote best practices to meet care needs.
Collaborate with community groups and organisations.
Lead staff development, coaching, and supervision.
Coordinate safeguarding responses and plans.
Collect and present information to managers.
Maintain accurate and up-to-date records.
Use analytical skills and evidence-based practice for assessments, reviews, and spot checks.
Manage cases, conduct assessments, reviews, and spot checks, and manage risks in complex situations.
Complete initial and ongoing assessments with customers to identify outcomes, review support, equipment, and carer delivery.
Work collaboratively with organisations, community groups, and members to achieve positive outcomes.
Engage with, assist, and advise carers/families, conducting assessments and reviews for safe care delivery.
Support customers in taking positive risks and complete relevant paperwork.
Provide team support and direction on legislation, including the Mental Capacity Act, Care Act, and Mental Health Act, adhering to CQC standards.
Deputise for the manager in their absence.
Development of Self and Others and Supervision & Demonstrate Herts at Home Culture, Values and Behaviours and Care Standards
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Desired criteria
* Drivers licence and access to own vehicle
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Herts at Home
Herts at Home Limited, established in 2018, is a care provider wholly owned by Hertfordshire County Council. The company offers local care services, including support at home, reablement and Extra Care aiming to deliver high-quality care that enables individuals to maintain their independence and engage in activities they value.
Founded in 2018, Herts at Home Limited is dedicated to providing exceptional domiciliary care services across Hertfordshire. As a company wholly owned by Hertfordshire County Council, it collaborates closely with the council to ensure residents receive the necessary support to remain in their homes. The organisation's services encompass personal care, assistance with daily activities, and support for social engagement, all tailored to individual needs. Herts at Home is committed to enhancing the quality of life for its clients by promoting independence and personal choice.
Herts at Home fosters a supportive and inclusive work environment that values teamwork, professional development, and employee well-being. Staff members have praised the company for its friendly atmosphere, flexible working hours, and strong management support. The organisation places a high emphasis on training and progression, ensuring employees have access to opportunities that enhance their skills and career prospects. This positive workplace culture reflects Herts at Home's commitment to delivering compassionate and person-centred care to its clients.
Herts at Home offers a comprehensive benefits package designed to support and reward its employees. Benefits include competitive pay rates, flexible working hours to accommodate personal commitments, and mileage reimbursement between client visits. The company also provides extensive training programmes and clear pathways for career progression, fostering professional growth. Additionally, employees have access to a pension plan and various discounts through the Herts Rewards scheme, which offers savings on retail, health, and fitness services. These benefits underscore Herts at Home's dedication to creating a supportive and rewarding work environment.
Retirement plan and/or pension
Referral bonus
Long service recognition
Employee Assistance Scheme
Culture of recognition
Progression opportunities
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Care Quality Supervisor - Extra Care
Herts at Home
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