Hackajob is collaborating with Frasers Group to connect them with exceptional tech professionals for this role. Job Description As the primary IT support professional at our Accrington Office, you'll also extend your expertise to our other locations as required. This hands-on role involves providing face-to-face IT support, resolving technical incidents promptly via our ITSM tool, and ensuring smooth IT operations. Your Responsibilities Will Include Diagnosing and resolving IT issues efficiently while delivering exceptional service Managing, configuring, and preparing hardware and software installations Maintaining and creating technical documentation to share with the team This role is based at our Accrington office, Monday to Friday, with shift work as required. Qualifications What We're Looking For: Essential Qualifications At least 1 year of experience in IT support COMPTIA A/N or equivalent certifications Strong problem-solving skills with a proactive approach Excellent communication skills, with the ability to collaborate effectively at all levels Friendly, approachable, and customer-focused attitude Experience providing face-to-face IT support Desirable Skills (Training Provided) Hardware configuration and installation SQL query language Active Directory, Group Policy, DNS, and DHCP Cisco networking systems Windows desktop and server operating systems Virtualisation technologies (e.g., Hyper-V) If you're passionate about delivering IT support excellence and growing your technical skills, we would love to hear from you!