CRM Ma nger - Award winning pub, bar and restaurant group - London - Up to £35,000 + Bonus & Benefits
We have a fantastic opportunity for a creative and engaging CRM Manager to develop and implement the CRM strategy for Urban Pubs and Bars.
Who we are:
A London based company with a portfolio of over 40 eclectic properties and growing across London. Ranked number 28 in the Sunday Times Virgin Atlantic Fast Track 100 list, nominated for 2 Publican Awards in 2020, winning the award for ‘Best Managed Pub Company - 2-50 sites’ on the night, awarded 'Best Food-led Pub Company 2021' at the R200 awards and recently winning the '2023 Best Managed Pub Company' at the Publican Awards.
Our people play a pivotal role in creating an eclectic mix of unique establishments all with a friendly atmosphere, delicious food, awesome service and an experience not to be forgotten.
What's it all about:
1. Develop and implement CRM strategies that enhance customer engagement, retention and satisfaction.
2. Create personalised experiences for our guests.
3. Deliver the customer journey from a variety of sources (social, email, web)
4. Support the marketing team strategy
5. Create & deliver exciting sales opportunities, including activations and events.
6. Adhoc delivery of various projects
What's on offer:
7. Salary up to £35k p/a plus bonus
8. Get out and about, you automatically get discounts across all our pubs, bars and restaurants
9. Regular incentives and socials – a fun, family atmosphere
10. 28 days holiday
11. Access to Licence Trade Charity
12. Good people know good people - an awesome referral scheme where you can earn up to £1000 per person
13. Access your Wages anytime through Wagestream
14. Birthdays are for celebrating, so have the day off on us
15. Cycle to work scheme