TieTalent Market Drayton, England, United Kingdom
Overview
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Culina Logistics provides integrated supply chain services and expertise for food and drink products that require strict refrigerated temperatures. Culina Logistics has a winning culture where you are valued, challenged, and inspired.
Job Description
Culina Logistics have a new opportunity for a Customer Service Administrator to join our friendly team. The Customer Service Administrator will support the day-to-day administration of Customer Services, offering outstanding contract support and customer service in a fast-paced, friendly environment and providing a continuous professional and dedicated service.
Please note - this is a 12 month fixed term contract.
Salary: £28,463.10 per annum.
Working hours: 4 on 4 off NIGHTS, 18:00 - 06:00
Key Duties
* Answering calls for both internal and external personnel.
* Problem solving for client, customer and internal departments.
* Meeting customer and client expectations.
* Resolving customer and client queries.
* Collating accurate information for client KPI packs and internal business reporting.
* Maintain a high level of customer/client focus.
* Provide various reports for clients in a timely manner.
* Check PODs have cleared on the system, investigate and clear down unallocated PODs.
* Chase outstanding PODs from hauliers, depots, etc.
* Ensure the completion and circulation of reports to relevant stakeholders.
* Other administration tasks as determined by the Customer Service Manager.
Qualifications
* The ability to be flexible is essential as the shift pattern may change based on business need.
* Previous experience is desirable but not essential, as full training will be given.
* Passion for delivering an exceptional customer service experience.
* Attention to detail/accuracy.
* Good geographical knowledge.
* Computer literate including proficiency in Microsoft Excel, PowerPoint and Outlook.
* SAP experience.
* Excellent communication skills to deliver accurate information.
* Ability to work in a fast-paced environment.
* Conscientious and reliable with adaptable attitude.
Additional Information
As part of our drive to make Culina Logistics a great place to work, we are proud to be an inclusive and diverse organisation committed to employee development and recognizing success for hard-working performers. Our dedicated learning and development programmes are open to every employee to shape your own future within logistics. We offer a wide range of benefits including:
* Annual Leave: 20 days inclusive of bank holidays.
* Pension scheme: 4% employee and 4% employer contributions.
* Life Assurance: x2 annual salary.
* Wellness: Employee Assistance Programme with 24/7 confidential support.
* Eye Care: Free eye tests and discounts on prescription glasses.
* Reward & Recognition: Employee of the Month/Year and long service awards.
* Everyday discounts: Access to over 50 retailer discounts.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Technology, Information and Internet
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