Service Coordinator - Fire alarm
* Location: London (SE1)
* Competitive Salary + Benefits
* Permanent
Company Overview:
Firetecnics is one of London’s most trusted LPCB-certified fire safety company, with one of the best reputations within the industry for over 35 years.
Firetecnics is part of the Helix International Group Ltd, which is experiencing growth of 30% year on year.
Expanding in London and serving the Property industry.
For over 35 years, we’ve been the trusted fire safety partner to residential and commercial property professionals—delivering fast, reliable solutions that ensure full compliance and complete peace of mind.
As a one-stop provider for everything from fire alarm installation to ongoing compliance management, we combine technical expertise with proactive, personalised service.
Role overview:
Firetecnics is seeking a proactive and highly organized Service Coordinator to join our team on a permanent basis. This is a key role in ensuring the efficient and professional delivery of our service operations. You'll work closely with engineers, clients, and internal teams to ensure all planned and reactive works are completed effectively and on time.
The role
* Taking reactive call outs and allocating them to the relevant engineers
* Effective planning and scheduling of the monthly planned preventative maintenance workload.
* Liaising with clients to arrange appointments for engineers’ attendances
* Liaising with field engineers on jobs
* Using Microsoft packages on a daily basis e.g, Excel, Outlook
* Updating in-house systems with daily activities
* Building strong relationships with external subcontractors
* Compiling necessary paperwork from services and call outs completed
* Provide engineers reports to clients following engineers’ visits
* Requesting purchase orders from clients as and when necessary
* Updating the client portals, as necessary.
* Working alongside Operations Manager and liaising with sales team
* General filing & scanning
* In addition to the above, general ad-hoc duties as required.
Qualities
The qualities required to be successful in this role are:
* Strong understanding or background of the fire alarm industry would be advantageous or similar
* Self-starter
* Excellent communicator with client as well as co-workers
* Able to allocate workload to engineers in the most efficient manner
* Able to prioritise workload, even under highly pressurised circumstances
* Able to motivate engineers
* Work under own initiative.
* Attention to detail
* Perform tasks efficiently, with a high level of accuracy
* People person (team player)
* Positive attitude
* Driven by results
* Possess a polite and professional telephone manner.
* Proactive & Strong Self-Motivation
* Fast/Efficient Learner.
* Commercially minded
Skills
* A Minimum 5 years of proven clerical and administrative experience in the service industry
* Proficient in MS word, Excel, Outlook
* Experience within the fire safety industry is highly desirable but not essential.
How to Apply:
If you are an experienced Fire alarm Service coordinator looking to take the next step in your career with a reputable and growing company, we want to hear from you.
Apply now to become part of Firetecnics and contribute to our ongoing success in delivering high-quality fire safety solutions.