Department: Systems & Development
Reports to: Head of Systems & Development
Location: Wigan
Are you a delivery‑focused Digital Project Manager who thrives on bringing complex digital programmes to life?
JD Gyms is looking for a Digital Project Manager to lead the delivery of three mission‑critical digital initiatives across our website, app, marketing automation, and customer insight platforms. This is a hands‑on role at the centre of our digital transformation, coordinating teams, vendors, and systems to ensure projects land on time, on budget, and with real impact.
This role sits within Systems & Development and reports into the Head of Systems & Development.
What you’ll do:
* Lead end‑to‑end delivery of the JD Gyms Website & App redevelopment, coordinating UX, development, data, content, and integrations.
* Own delivery of the Omni Channel Marketing Automation & CDP implementation, supporting personalisation, transactional messaging, and unified member data.
* Manage the rollout of Voice of Customer (VoC) across key customer touchpoints, from data capture through to dashboards and operational use.
* Build and maintain clear project plans, RAID logs, timelines, and critical paths across multiple concurrent workstreams.
* Coordinate internal teams across Marketing, Systems, BI, Data, Legal, and Operations to ensure aligned delivery.
* Manage and hold third‑party agencies and vendors accountable for scope, timelines, and quality.
* Support UAT planning, execution, and sign‑off across platforms and integrations.
* Ensure GDPR, information security, and data compliance requirements are met throughout delivery.
* Provide clear, structured reporting and updates to senior stakeholders, highlighting progress, risks, blockers, and financials.
* Ensure smooth handover from project delivery into BAU teams.
What you’ll bring:
* Proven experience delivering complex digital projects across web, app, CRM, CDP, or marketing automation platforms.
* Strong project management fundamentals with the ability to manage multiple vendors and stakeholders.
* Experience working across integrated systems, data flows, and digital customer journeys.
* Excellent communication skills, with confidence engaging senior stakeholders and cross‑functional teams.
* A practical, delivery‑focused mindset with strong attention to detail.
* Experience in fitness, retail, or membership‑based businesses is desirable but not essential.
Why JD Gyms?
You’ll be joining one of the UK’s fastest‑growing fitness brands at a pivotal moment in our digital journey. These projects directly impact member acquisition, retention, marketing efficiency, and customer experience across 100+ gyms nationwide.
If you enjoy owning delivery, cutting through complexity, and seeing your work make a tangible difference, we’d love to hear from you.
We know our colleagues work tirelessly to make JD Gyms the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.
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