Tech Bar Engineer
Rate: £250 - £275 a day
Duration: 3 months initially
Location: Crewe
You will join a global IT Consultancy, working onsite at their client's site and provide face-to-face technical support to users following a recent upgrade to Windows 11.
You will be a visible and approachable presence at a dedicated Tech Bar, resolving a range of desktop-related issues efficiently and professionally.
The role:
Provide walk-up, face-to-face support for end users at the onsite Tech Bar.
Troubleshoot and resolve issues related to Windows 11, hardware, applications, and connectivity.
Act as the first point of contact for users experiencing post-upgrade issues.
Log, track and resolve incidents in line with agreed SLAs.
Escalate complex issues to appropriate support teams when necessary.
Deliver excellent customer service and clear communication to non-technical users.
Contribute to knowledge base updates and user education where appropriate.
Essential Skills and Experience:
Proven experience in end user desktop support, ideally in a Windows 11 environment.
Strong troubleshooting skills across hardware and software incidents.
Confident in working independently and managing multiple user queries.
Excellent verbal communication and interpersonal skills.
Ability to remain calm and professional in a busy, user-facing setting