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Director of Operations - Transport, Watford, Hertfordshire
Client: Bidvest Noonan
Location: Watford, Hertfordshire, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
3
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
Reporting to the Managing Director, Transport & Logistics, the role holder will develop and lead operational excellence and best business practice, optimising our service(s) and value offering to customers to achieve performance targets. You will bring innovation, leadership, clear financial focus, growth, and ensure a high-performance culture within your remit. This is an active and visible role within a growing division requiring strong leadership competence and entrepreneurial ability. Client interaction is significant, and excellent relationship management skills are required.
About the Role
This role will require significant interaction at all levels within the company and with internal stakeholders and external clients, so excellent communication and influencing skills are required. You will support business development activities, including quotes, tender submissions, and client presentations. The individual will possess excellent leadership and motivational skills to create a high-performing team, coaching and developing team members to reach their potential. An inspiring and engaging management style is essential. Self-motivated and able to work on own initiative, often in challenging situations, as well as a collaborative team player. Champion of innovation across the role portfolio. Ensure full compliance with industry standards, employment legislation, ISO, and company policies. Maintain a focus on health and safety, ensuring a safe working environment and compliance with legislation.
Responsibilities
* Oversee day-to-day operations of the role portfolio.
* Develop and implement process improvements to enhance service quality and efficiency.
* Experience in delivering security and cleaning contracts within both single service delivery and integrated services markets, within the Transport and Logistics sector, is essential.
* Proven experience managing multi-service lines, multiple sites, and teams in a senior operational management role.
* Collaborate with executive management to develop performance goals and long-term operational plans.
* Set strategic goals for operational efficiency and increased productivity.
* Develop, implement, and monitor operational systems and processes for visibility into goals, progress, and obstacles.
* Analyze current operational processes and performance, recommending improvements.
* Build and maintain relationships with department heads, external partners, and vendors to support operational activity and strategic goals.
* Devise strategies to ensure growth of programs company-wide, identifying and implementing process improvements to maximize output and minimize costs.
* Manage significant budgets with initiatives to improve financial targets.
Qualifications
* A relevant Business Degree, or equivalent experience.
* Proven experience in a senior leadership role in a related field.
Required Skills
* Strong knowledge of operational functions including finance, customer service, operations, and people management.
* Track record of operating strategically, building client relationships, and value-based management.
* Ability to plan and manage operational processes for efficiency and productivity.
* Skill in streamlining structures and roles to support business demands.
* Knowledge of industry regulations and legislative guidelines.
* Ability to drive innovation and motivate teams creatively.
* Leadership qualities to meet targets in a fast-paced environment and foster a positive culture.
* Entrepreneurial spirit and passion for developing a successful division.
* Excellent leadership, interpersonal, communication, and negotiation skills.
* Ability to develop credibility quickly with senior decision-makers.
Equal Opportunity Statement
We are committed to diversity and inclusivity.
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