Commercial & Sales Director | New Business Development | Supply Chain Solutions | Contract Packing | Ecommerce Fulfilment |Pre-Retail Packing
Company Description
Due to continued growth, Lemonpath is seeking to expand its operational Team to support a new B2B Contract.
Lemonpath Limited is a full-service logistics provider specialising in Contract Packing and Ecommerce. With over 300,000 sq ft of warehousing space, we offer warehousing facilities including Contract Packing, Pick & Pack, and UK/European distribution. Serving various sectors like fashion, beauty, food, retail, and more, we pride ourselves on delivering top-notch solutions to our clients with a personal touch!
Role Purpose
The Warehouse Manager -Logistics is responsible for the day-to-day operational management of one (or two) of the company’s largest B2B logistics fulfilment accounts and its operational team. Acting as the primary point of contact between the client and internal operational teams, this role ensures service level agreements (SLAs) are consistently met, contractual obligations are adhered to, and operational performance is continuously improved within the distribution centre.
Key Responsibilities
Client & Account Management
* Act as the dedicated day-to-day contact for the client, managing all operational communication.
* Serve as the conduit between the client and internal operational departments including warehouse, transport, planning, IT, Finance & Customer Service.
* Lead and participate in weekly client governance calls, presenting performance, volumes, KPIs, and continuous improvement initiatives.
* Manage and resolve operational queries, escalations, and service issues in a timely and professional manner.
Operational Oversight
* Oversee daily warehouse fulfilment operations for the assigned account to ensure service levels, accuracy, and productivity targets are achieved.
* Monitor and maintain agreed output service levels, including order fulfilment, dispatch accuracy, and turnaround times.
* Support operational planning in line with forecasted volumes and peak activity.
Contract Governance & Compliance
* Ensure all contractual obligations and service level agreements are understood, monitored, and met.
* Track performance against KPIs and support corrective action plans where required.
* Ensure compliance with company policies, client requirements, and operational standards.
Health & Safety
* Observe and promote health and safety standards within the warehouse environment.
* Support audits, risk assessments, and continuous improvement initiatives relating to H&S compliance.
Invoicing, Data & Systems
* Support invoicing processes by validating operational data and chargeable activities.
* Analyse operational data from the Warehouse Management System (WMS) to identify trends, risks, and improvement opportunities.
* Produce reports and insights to support both internal stakeholders and client reviews.
Skills & Experience
* Experience in a warehouse, distribution, or logistics operations environment.
* Strong account management or client-facing experience within B2B logistics or supply chain.
* Knowledge of warehouse operations and fulfilment processes.
* Experience using Warehouse Management Systems (WMS) - SnapFulfil desirable
* Strong communication and stakeholder management skills.
* Ability to analyse data and translate it into operational actions.
* Experience managing large or key B2B logistics accounts.
* Understanding of contract governance and SLA management.
* Experience supporting invoicing and commercial processes.
* Health & Safety awareness in a warehouse environment.
Key Attributes
* Highly organised with strong attention to detail
* Proactive problem-solver
* Customer-focused with a strong operational mindset
* Confident communicator at all levels
* Comfortable working in a fast-paced warehouse environment
To apply please send your CV and covering letter to HR - Mgreco@lemonpath.co.uk, confirming salary expectations.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing; Industries: Transportation, Logistics, Supply Chain and Storage
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