Who are we?
For over 30 years, we have traveled, laughed, and grown. We believe life is for living and is more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we uphold. We are Made for Life.
Equality and inclusion are not just aspirations but standards. We promote and drive equality within our workforce to foster an inclusive environment where everyone can connect with our customers, colleagues, and communities. You will play a key role in creating a workplace free from prejudice, racism, sexism, harassment, bullying, and any form of marginalization.
Role Overview
You put the customer at the heart of everything you do, serving as the face of our business by greeting and assisting customers in a friendly, enthusiastic, and professional manner. You are attentive to our customers' needs and will have the opportunity to learn about our products to provide the best assistance possible.
Role Responsibilities
* Greet and thank customers warmly, ensuring they have a memorable experience.
* Provide exceptional service, using your knowledge to help customers find suitable products both in-store and through multi-channel sales.
* Process sales, orders, and refunds efficiently at the tills.
* Assist with deliveries, replenishing stock, and setting up new displays on the shop floor.
* Maintain cleanliness and organization of the shop floor and back of house.
* Stay updated on company activities and promotions.
* Support floor moves, sale setups, and product launches.
* Adhere to all company policies and GDPR procedures.
Competencies
* Deliver excellent customer service focused on satisfaction.
* Show passion and enthusiasm for the FatFace brand, embodying our values.
* Align with the company's social and environmental missions, taking proactive actions.
* Provide genuine, authentic interactions with customers.
* Act with integrity and demonstrate interest in others.
* Respect and value team members at all levels.
* Be an active team player, engaging in team activities.
* Use humor appropriately and tailor your approach to each customer.
* Offer customers alternative purchasing options across our multichannel platform.
* Maintain operational standards including delivery handling, visual merchandising, health and safety, housekeeping, and stock replenishment.
Experience
* Experience in customer service is desirable but not essential.
* Excellent interpersonal and communication skills.
* Positive attitude and proactive approach.
* Ability to work effectively under pressure.
* Confidence to take initiative and work independently when needed.
* Strong team orientation.
* Good time management skills.
Benefits of Working With Us
* 25 days holiday plus bank holidays.
* Generous monthly discount allowance.
* Perkbox platform with discounts, wellbeing content, and more, from day one.
* Access to THRIVE learning system with extensive training resources.
* Dental insurance (employee-funded).
* Pension scheme.
* 24/7 EAP support through UNUM/Retail Trust/Fashion Textiles Support.
* Sick pay allowances.
* Sabbatical leave based on length of service.
* Enhanced family-friendly policies, including maternity leave.
* Refer a friend scheme.
If this sounds like the opportunity for you, then apply today!
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