3 days ago Be among the first 25 applicants
This is an exciting opportunity for an ambitious and motivated individual to step into a key leadership role within our Claims Department on a one-year secondment. As Claims Department Manager, you’ll have the chance to make a meaningful impact by driving performance, leading strategic projects, and managing skilled teams working on complex credit hire and insurance claims. This role offers exceptional exposure, professional growth, and the chance to contribute directly to the future success of our claims operation—ideal for someone looking to take the next step in their leadership journey.
Key Responsibilities:
Operational Leadership:
* Oversee the day-to-day management of credit hire monitoring and insurance claims teams. This includes, but is not limited too, none-fault credit hire and credit repair, uninsured loss recovery, third party intervention and property damage claim types.
* Ensure accurate and timely claims processing while adhering to internal policies, service level agreements, and regulatory requirements.
* Support complex or high-value claims handling and resolution, working closely with legal and technical experts as needed.
People & Performance Management:
* Lead, mentor, and develop a team of claims handlers, team leaders, and administrative support staff.
* Report on and monitor departmental KPIs focused on quality, speed, and cost control.
* Promote knowledge sharing and continuous professional development across the team.
Project Management & Process Improvement:
* Initiate and lead claims-related projects aimed at improving efficiency, customer satisfaction, and cost-effectiveness.
* Drive automation and digitisation initiatives within the claims function.
* Collaborate with IT, finance, legal, and compliance teams to implement strategic changes and system upgrades.
Stakeholder Engagement:
* Act as a senior point of contact for internal and external stakeholders.
* Monitor claims trends, identify risks, and proactively develop mitigation strategies.
* Reporting into Operations Director, you will complete weekly and monthly reports to reflect each teams performance.
Required Skills & Experience:
* Minimum 3 years focused on credit hire or motor claims.
* Strong knowledge of credit hire protocols (e.g. GTA), litigation process, and associated cost recovery practices.
* Proven experience in leading teams, managing performance, and delivering departmental objectives.
* Demonstrated ability to manage cross-functional projects, process improvement initiatives, and change management.
* Excellent communication, negotiation, and decision-making skills.
* Strong data analysis and reporting capabilities.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Finance and Sales
* Industries
Insurance
Referrals increase your chances of interviewing at Stocalfe Response by 2x
Sign in to set job alerts for “Claims Manager” roles.
Liverpool, England, United Kingdom 3 days ago
Manchester, England, United Kingdom 1 week ago
Audit Senior Manager – Conduct and Operational Risk
Manchester, England, United Kingdom 1 week ago
Manchester, England, United Kingdom 1 month ago
Internal Controls Manager (Operational Risk)
Manchester, England, United Kingdom 3 days ago
Manchester, England, United Kingdom 4 days ago
Senior Paralegal or Solicitor (Fraud Claims)
Manchester, England, United Kingdom 1 month ago
Oldham, England, United Kingdom 2 days ago
Manchester Area, United Kingdom 1 week ago
Manchester, England, United Kingdom 1 day ago
Senior Strategy Risk Manager, Worldwide Operations Security
Manchester, England, United Kingdom 1 week ago
Warrington, England, United Kingdom 1 week ago
Manchester, England, United Kingdom 1 week ago
Manchester Area, United Kingdom 1 day ago
Crewe, England, United Kingdom 1 week ago
Manchester, England, United Kingdom 1 day ago
Manchester, England, United Kingdom 1 week ago
Manchester Area, United Kingdom 1 week ago
Liverpool, England, United Kingdom 1 day ago
Senior Technology Risk Advisory Manager (Financial Services)
Manchester, England, United Kingdom 1 week ago
Business Risk Services Internal Audit Manager
Manchester, England, United Kingdom 6 hours ago
Manchester, England, United Kingdom 3 days ago
Salford, England, United Kingdom 2 days ago
Manchester, England, United Kingdom 2 weeks ago
Greater Manchester, England, United Kingdom 1 week ago
Contract Management Opportunities - Energy | Expression of Interest
Manchester, England, United Kingdom 1 week ago
Manchester, England, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 1 month ago
Manchester, England, United Kingdom 3 months ago
Manchester, England, United Kingdom 4 days ago
Project Risk Manager/Analyst (All Levels) - Defence Infrastructure
Manchester, England, United Kingdom 1 week ago
Manchester Area, United Kingdom 5 days ago
Manchester, England, United Kingdom 4 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr