Overview
The Customer Service Administrator role in the transport, logistics & distribution industry focuses on ensuring excellent customer service and maintaining strong client relationships. This is a permanent position offering an opportunity to work in a supportive environment while driving customer satisfaction.
Client Details
This organisation operates within the transport, logistics & distribution industry and is based in East Sussex. This company are dedicated to providing tailored services to their clients while fostering a collaborative and supportive workplace.
Description
Duties will include but not limited to:
* Responding to Customer queries via phone, email, and social media
* Preparing quotations based on client\'s specifications
* Communicating with Carriers, H/O and suppliers
* Supporting the sales team with administration tasks
* Building relationships with clients to boost retention
* Collaborating with internal teams
* Maintaining accurate and up-to-date customer records
* Providing status updates on shipments, delivery schedules and any changes/delays
* Handling any customer complaints professionally
Profile
A successful Customer Service Administrator should have:
* Experience in customer service, particularly in the transport, logistics & distribution industry.
* Strong communication and interpersonal skills to build and maintain client relationships.
* Excellent problem-solving abilities and a proactive approach to challenges.
* Proficiency in using customer relationship management (CRM) tools and systems.
* A collaborative mindset and the ability to work effectively in a small team setting.
Job Offer
* Competitive salary in the range of £26,000 to £30,000 depending on experience.
* Monthly performance-based bonus scheme.
* Friendly and supportive office environment in Eastbourne.
* Casual workwear policy promoting a relaxed atmosphere.
* Convenient central location with excellent transport links.
This is an excellent opportunity for someone passionate about customer service in the transport & distribution industry. If this sounds like the right fit for you, apply now to join the team
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