Description
Customer Support Everyday Banking
Location: Belfast, The Paper Exchange
WORKING PATTERN: Full-time
START DATE: 18/05/2026 & 25/05/2026
Salary: £26,200 increasing to £26,950 after six months in role.
We operate a skill progression framework where pay can increase through developing new skills and taking on wider activities, with the opportunity to earn £31,450 at the highest skill level.
Shift Pattern 5 Day week
1. Start times run between 8am and 10am, with end times between 4pm and 6pm, offering a consistent structure that supports balance and reliable planning.
2. Working time covers a maximum of five out of seven days across a Monday–Sunday period, with weekend working limited to 37.5% - equating to three weekend days across a four‑week period - so customer support is available when it matters most.
Do your best work. Live your best life and help others do the same.
Life moves quickly. This role is designed to keep up. You’ll help customers manage their money with confidence while building a career that works for you.
As a Customer Support Advisor, you’ll support customers with their everyday banking. You’ll guide them through the banking app, answer day-to-day questions, and help resolve more complex needs. Many conversations will take place through inbound calls, so listening carefully and responding clearly will be a key part of the role.
You’ll join a supportive team where success is shared. With modern tools, clear guidance, and experienced colleagues around you, you’ll have the support you need to build confidence and grow in the role.
Grow your career with our Skill Progression Framework
From your first day, you’ll take part in a comprehensive six-week onsite training programme. This will give you a strong foundation in our systems, services, and Everyday Banking products.
After training, our Skill Progression Framework offers a clear path for development. As your skills grow, you’ll handle more complex enquiries and progress through different skill levels. Each step brings new opportunities, wider responsibilities, and the potential for increased reward.
What we need from you
Customer service and telephony
3. Experience within banking, insurance, or broader financial services can be useful, although it is not crucial, since you’ll receive full training that will support you if you bring strong service skills and a desire to learn.
Financial services background
4. Experience in banking, insurance, or financial services can be helpful, but it is not essential. We provide full training, so what matters most is your ability to support customers and your willingness to learn.
Training, shifts, and availability
To get the most from the six-week onsite training, there should be no planned holidays or commitments during the first two months after your start date.
You should also be comfortable with the shift pattern and weekend rotation described above.
And importantly
5. A genuine passion for helping people and delivering great service.
6. An openness to learning new skills and growing within a structured development framework.
We put you first, so you can put our customers first
Our benefits are designed to support your wellbeing, financial security, and long-term development.
7. Hybrid working available once training is complete and essential checks are passed
8. Up to 15% employer pension contribution
9. Annual performance-related bonus
10. BUPA private medical benefit
11. Share schemes and financial wellbeing tools
12. Discounted shopping and lifestyle benefits
13. 22 days’ holiday, increasing over time, plus bank holidays
14. Wellbeing initiatives and inclusive parental leave policies
15. Salaries reviewed annually on 1 April
Be part of something bigger
At Lloyds Banking Group, we are building a diverse, inclusive, and forward-looking organisation where you can be yourself.
We have a range of colleague networks that are open to everyone. These networks offer opportunities for mentoring, career development, events, and connections with role models across the organisation. They also help us better understand the experiences of colleagues and how we can support each other.
We want everyone to feel they belong and can succeed regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles. We have introduced a menopause health package and a dedicated Working with Cancer initiative.
We especially welcome applications from under-represented groups.
We are disability confident. If you need any reasonable adjustments, please let us know and we will work with you to support your needs.
Ready to make a difference? Apply now to explore this opportunity.
Please note that our vacancies often attract a high level of interest and may close earlier than expected. We recommend submitting your application as soon as possible.
The Paper Exchange is located in the heart of Belfast, with lots of great shops and amenities close by.
We are part of a shared building and will occupy floors 7&8, all colleagues will be able to utilise the Landlord facilities such as the showers and bike storage areas. You will be issued an additional card to enter the Landlord gates in the Ground Floor reception.
Accessible Features
Within LBG areas:
• A combined Return to Parents / First Aid room
• 1 Contemplation Room
• 1 Wudu Room
• 1 Accessible WC's
• 1 Gender neutral WC
Within Landlord areas:
• Accessible WC on Ground floor (Just off Landlords shared Reception)
• Accessible WC / Shower Room (ground floor)
Be part of something bigger.
At Lloyds Banking Group, we’re building a diverse, inclusive, and forward-thinking organisation where you can be yourself.
We have a range of colleague networks free to all colleagues, each of them offers opportunities and events, including mentoring, career development, networking, access to role models. Joining a network can also help increase understanding of the personal challenges facing some colleagues and how best we can all support each other.
We want our people to feel that they belong and can be their best, regardless of background, identity, or culture, and we were one of the first major organisations to set goals on diversity in senior roles, build a menopause health package, and a dedicated Working with Cancer initiative.
And it's why we especially welcome applications from under-represented groups.
We're disability confident. In case you require any reasonable adjustments, kindly let us know, and we can work together to address your needs.
Ready to make a difference? Apply now to explore this opportunity!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.