Salary: £23,000 - 25,000 per year Requirements: Minimum 12 months experience in a similar related role. Microsoft 365 app support (Outlook, Teams, OneDrive, Word, Excel, etc). Windows 11, troubleshooting, configuration, installation. Software, firmware, and driver installation. Printer setup, configuration, and maintenance. Responsibilities: Provide excellent customer service and technical solutions to end-users, including staff and contractors. Resolve 1st line issues, escalating complex issues to 2nd or 3rd line support as necessary, following IT procedures. Configure laptops, mobile phones, tablets, and printers for office-based and remote staff, including new starters, leavers, and access rights. Troubleshoot IT Helpdesk tickets in line with department SLAs. Technologies: Excel Firmware Support Microsoft 365 Mobile Windows Office 365 ARM More: We are a successful and established financial advice business based in Horsham, currently seeking a 1st Line Support Technician to join our IT team. This is an office-based role, so please apply only if you can attend the office daily without the need to relocate. We offer a supportive and dynamic work environment where you can grow and develop your skills. last updated 16 week of 2026