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Job Title:
Customer Service Coordinator
Location
Rugeley, Staffordshire, UK
Contract / Shift:
12 Month Fixed Term Contract – Full time – Monday – Friday
Are You
* Someone who thrives on providing exceptional customer service to high-profile clients.
* Confident in handling multiple priorities while managing complex internal and external interactions?
* Ready to join a diverse and inclusive team, with opportunities for career growth?
If so, we’d like to hear from you!
Role Overview
We are seeking a Customer Service Coordinator to join our team as part of a growing team. You will have an important role in ensuring seamless operations for our businesses.
Responsibilities
* Manage the complete customer order journey, from input to delivery and invoicing.
* Be transparent with customers, managing expectations and proactively addressing issues.
* Liaise with internal teams, including Technical, Planning, and Credit Control, to resolve pricing, product, or account queries.
* Monitor order dispatches and investigate delays, ensuring customers are promptly informed of any adjustments.
* Build positive relationships with hauliers to guarantee seamless deliveries.
* Handle urgent/animal welfare orders efficiently in coordination with Nutritionists and Planning.
* Attend monthly species meetings, sharing updates on key issues and wins.
* Reduce returns and rejections by getting it right the first time, as measured by monthly credit reports.
* Ensure timely and accurate invoicing within 24 hours of delivery or collection.
* Collaborate with Finance to resolve bulk delivery invoicing and period-end reporting issues.
* Investigate and resolve customer credit note requests and log complaints for continuous improvement.
* Share best practices across the team, supporting alignment and professional development.
About You
* Ideally, you have experience in a similar customer service role within an agricultural business.
* Excited about customer service with great attention to detail.
* A credible, omitted and forward-thinking team player who thrives under pressure.
* Good Excel skills with strong timekeeping and organisational abilities.
* Proactive, with the ability to work on your own initiative while knowing when to escalate issues.
* Flexible, driven, and motivated by the desire to be effective and improve every day.
* A great communicator, adept at building relationships with both internal and external stakeholders.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Food Production
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