Your new companyIT Service Manager - (Governance & Resilience) is required on a 6 month FTC basis for a large and expanding organisation based in Sheffield during a period of change and transformation.You will join a well-established IT Governance & Resilience team within a broader IT Operations function, working alongside Service Delivery, Platforms & Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, you will play a key role in operating, improving and embedding ITIL 4-aligned governance and service management practices.You will lead governance workstreams across Change Enablement, Release Management and service resilience, ensuring strong control frameworks, audit readiness and operational stability. Working in an agile environment, you will take ownership of outcomes, using data, insights and stakeholder collaboration to drive continuous improvement and embed effective governance controls into both delivery and live service operations.Your new roleOperate and continuously improve governance practices, including Change Enablement, Release Management, Service Validation & Testing, and IT Service ContinuityCoordinate Release Management governance, ensuring controlled deployments with appropriate approvals and readiness checksSupport internal and external audit activity, including evidence gathering, remediation tracking and governance inputConduct technology risk and control assessments, driving mitigation and escalation where requiredEmbed governance controls into agile delivery processes and operational workflowsProduce and enhance governance reporting (KPIs, KRIs, control effectiveness) to drive insights and improvementsSupport business resilience and continuity planning, including Business Impact Assessments and recovery activitiesMaintain governance artefacts and ensure compliance with internal and regulatory standardsWhat you'll need to succeedProven experience within Enterprise IT Service Management / IT OperationsStrong understanding and practical application of ITIL (ideally ITIL 4)Experience leading governance forums such as Change Advisory Boards (CAB)Solid knowledge of risk management, controls and audit processesStrong stakeholder engagement skills with the ability to influence at all levelsDesirable:Experience in complex or fast-paced organisationsFamiliarity with tools such as JIRA or other service management platformsExposure to resilience, BCM or incident management environmentsWhat you'll get in returnCompetitive salary up to £47,500 pro rata15% employer pension contribution30 days annual leave + bank holidays, with option to buy/sell leaveHybrid and flexible working arrangementsDiscretionary bonus schemeHealthcare cash plan, life assurance and income protectionCycle to work scheme and a wide range of lifestyle benefits (retail, travel, tech discounts)Enhanced family leave and paid volunteering daysWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk