Job Advert: Customer Service Representative (Fluent Welsh Speaker) Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your ability to help others shines? If you're looking for a rewarding opportunity with a leading provider of outsourced customer service solutions, we want to hear from you! Position: Customer Service Representative Working Pattern: Full-Time (37.5 hours/week, Monday-Friday, 08:30am-18:00pm) Location: Homeworking (equipment provided) Proposed Start Date: 10/11/2025 What You'll Be Doing: As a Customer Service Representative, you will play a crucial role in ensuring our customers receive the highest level of service. Your responsibilities will include: Managing a diverse range of inbound customer calls, resolving queries "Right First Time" with a friendly and professional touch. Capturing, maintaining, and ensuring the quality and safety of customer data. Assessing claims and responding to customer inquiries via electronic communication. Meeting and exceeding individual and team targets.Requirements: We are looking for enthusiastic individuals who possess: Fluency in Welsh: Both written and spoken. Good Verbal and Written English Skills: Clear communication is key! Ability to Follow Instructions: Adhere to processes with precision. Resilience: Thrive in a fast-paced, high-pressure environment. Right to Work Documentation: Ver...