Join to apply for the Head of Service Charge (Finance) role at Notting Hill Genesis
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Join to apply for the Head of Service Charge (Finance) role at Notting Hill Genesis
What You’ll Do
As the Head of Service Charges (Finance), you will be responsible for the strategic leadership and operational delivery of the organisation’s service charge finance function. This role ensures that service charges are fair, accurate, legally compliant, and transparent for residents, while optimising income and financial efficiency across the organisation.
Job Introduction
What You’ll Do
As the Head of Service Charges (Finance), you will be responsible for the strategic leadership and operational delivery of the organisation’s service charge finance function. This role ensures that service charges are fair, accurate, legally compliant, and transparent for residents, while optimising income and financial efficiency across the organisation.
As a senior member of the Finance team, you will drive a culture of customer centricity and continuous improvement across the Finance directorate, ensuring all finance services deliver the best outcomes for our residents.
How You’ll Do It
* Set and deliver the strategic direction for all service charge finance activities, ensuring alignment with organisational objectives, regulatory requirements and best practice.
* Drive income recovery and cost-efficiency across all tenures, working closely with operations and finance to balance financial sustainability with resident affordability
* Lead and develop a high-performing team, including finance and non-finance service charge specialists, fostering a culture of accountability, learning and continuous improvement
* Build strong, collaborative relationships with internal departments (e.g. Finance, Operations, Legal, Resident Services) to drive joined-up service charge management
* Oversee the provision of clear, accurate, and timely service charge communications to residents, supporting the organisation’s customer-first ethos
* Ensure the effective use of systems (e.g. D365, Power BI) and processes to maintain high-quality data, robust reporting, and analytical insight for decision-making.
* Lead transformation initiatives to modernise service charge processes, improve operational interfaces, and deliver digital innovation where appropriate.
Who You Are
* CCAB-qualified accountant
* Deep understanding of service charge legislation and financial regulation
* Proven track record of leading multidisciplinary teams and driving performance improvement
* Extensive experience in business partnering with non-finance colleagues to influence outcomes
* Skilled in strategic thinking, financial modelling, and interpreting complex data
* Excellent interpersonal, written, and verbal communication skills including Exec-level engagement
* Advanced Excel skills; proficiency in financial systems such as D365 and BI tools such as Power BI is desirable
* High professional integrity, objectivity, and resilience under pressure
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
* Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
* Generous pension scheme
* Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
* Employee assistance - free confidential advice and counselling services provided by independent specialist organisations .
* Health cash plan
* Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
* Interest free loans - season ticket loan, tenancy deposit loan, and training loan
* Cycle to work scheme.
* Life Assurance x 4 annual salary
All About Us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit :
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit:
Selection Process
Step 1: If you are interested, please send your application now! Closing date is 10/08/25.
Step 2: Successful candidates will be invited to a screening interview
Step 3: Successful candidates will be invited to interview which may include a technical assessment Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
Seniority level
* Seniority level
Director
Employment type
* Employment type
Full-time
Job function
* Job function
Finance and Sales
* Industries
Non-profit Organizations
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