Job Title: Head of Centre – Property Management
Location: Eastbourne
Brand: Leaders
Salary: up to £39,000 OTE inclusive of commission
Hours: Monday to Friday 9am to 5.30pm
About Leaders:
Leaders, as part of the Leaders Romans Group, is a well-established and reputable property group across the UK. With a history rooted in providing exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction, and expertise in the property market.
Job Summary and Key Responsibilities:
Reporting to the Regional Manager/Director, Leaders is seeking a new Head of Centre within Property Management to join our dedicated and dynamic team based in Eastbourne. To be successful in this position, you will need to be a current Senior PM or Team Manager with experience in leading a team. You will oversee a team of Property Managers and Inventory Clerks, providing day-to-day support and ensuring the smooth running of the branch portfolio while working with the Regional Manager to support strategic objectives.
Key Responsibilities:
* Providing support and guidance to all Property Management Team Leaders regarding the PM/PI function, their productivity, and output.
* Conducting Morning Meetings.
* Assisting Property Management Team Leaders with ongoing recruitment of PM/PI roles within the region.
* Providing support and guidance with the implementation of new legislation.
* Investigating customer complaints and proposing/undertaking appropriate responses.
* Coordinating and providing training where possible.
* Supporting the Property Management department through guidance and mentoring to achieve strategic objectives.
* Supporting audits of property management departments in conjunction with branch audits.
* Sharing property management best practices.
* Checking Gas Daily to ensure processes are adhered to and having relevant conversations.
* Monitoring teams' overdue workflows and having relevant conversations.
* Monitoring the churn report and having relevant conversations.
* Identifying opportunities to enhance service levels provided to both internal and external customers and discussing with RPM for implementation.
* Working on group projects or initiatives along with the RPM to ensure successful implementation.
* Direct line management responsibility for Property Management Team Leaders.
* Enforcing strategic objectives.
* Conducting interviews.
* Ensuring adequate cover in the department for holidays and days off.
* Monitoring the workload of Team Leaders and Property Managers, being aware of any issues that may affect staff morale.
* Being the point of contact for lettings/Branch managers to resolve issues with the property management team.
* Being a point of contact for out-of-hours emergencies and acting in accordance with best judgment.
What are we looking for:
* Excellent communication skills, both written and verbal.
* Professional telephone manner.
* Organizational skills, time management, and attention to detail.
* Experience leading a team.
* Proven history working within the Property Industry.
* Up-to-date knowledge of legislation.
* Full UK Driving License Required.
What we can offer you:
* Proven track record for career growth and advancement within the company.
* Market-leading training and ongoing professional development.
* Access to a diverse portfolio of properties.
* Supportive and collaborative team environment.
Benefits:
* Competitive base salary and additional incentives.
* Quarterly and yearly awards, including trips abroad.
* Salary sacrifice pension scheme.
* Generous holiday allowance, increasing by 1 day per year based on service.
* Excellent parental leave and newly introduced fertility policy.
* Staff discounts.
Leaders Romans Group is an equal opportunities employer and encourages candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
Leaders Romans Group does not engage the services of recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referrals from recruitment agencies, and any such submissions will not be considered.
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