My Client, who is an MSP, is looking for an IT Field Engineer to join their growing team. The role is office-based with field travel as required. Client site attendance for support and project work when necessary, and a company van provided for work use. Role Overview As an IT Support Field Engineer, you are primarily office-based, providing technical support to business clients. You handle day-to-day support, escalations, and coordination with the service desk, attending customer sites only when remote resolution is not possible or when required for project and infrastructure work. You act as a dependable support resource, balancing office-based support delivery with targeted onsite visits. Key Responsibilities - Provide IT support to business clients from the office as part of the support team - Resolve hardware, software, and connectivity issues remotely - Attend client sites when required for support issues that cannot be resolved remotely - Carry out onsite work for projects, installs, refreshes, and infrastructure changes - Install, configure, and replace PCs, laptops, printers, and peripherals - Support Windows 10/11 desktop environments - Assist with office moves, refresh projects, and new site setups - Work from service desk tickets and scheduled site visits - Escalate complex issues to senior engineers - Maintain clear job notes and documentation - Communicate clearly with users and customers Required Skills and Experience - Experience in an IT support or field engineer role - Strong working knowledge of Windows 10/11 - Basic networking knowledge (IP addressing, Wi-Fi, cabling) - Microsoft 365 user support experience - Confident with hardware installs and fault finding - Comfortable working in an office-based support role with occasional site visits - Full UK driving licence Desirable Experience - MSP or multi-site support background - Active Directory user administration - Printer and multi-function device support - Exposure to small IT projects What You Get - Office-based role with structured support environment - Company van for work use - Tools, equipment, and fuel provided - Competitive salary based on experience - Pension and paid holidays - Training and progression opportunities Working Hours Full-time, Monday to Friday Core business hours Occasional out-of-hours work may be required Only relevant candidates will be contacted