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IT Service Desk Analyst - London - 12 Month Fixed Term Contract - £35,000 per annum
**Hybrid Working** - 3 days in the office 2 from home
A fantastic opportunity has arisen for an IT Service Desk Analyst to join our London based global law firm on a 12 month fixed term contract basis.
Key Responsibilities
Act as the initial contact for all incoming IT queries via phone, email, and ticketing system
Prioritise and log tickets accurately, including actions and resolutions
Troubleshoot incidents and fulfill service requests following defined processes
Escalate complex issues when needed, collaborating with 2nd/3rd line teams
Communicate effectively with stakeholders across the business
Share knowledge within the team and champion tech engagement internally
Act as a tech ambassador, promoting high standards of support
What You’ll Need
Strong customer service mindset with the ability to explain tech to non-technical users
Proficiency in Microsoft Windows 10 and Office 365
Experience with key technologies such as:
DMS (iManage Cloud), PMS (Aderant), CRM (Interaction)
Printer support, Call manager systems (Cisco/MS Teams/Nimbus), Mimecast
Experience working within a law firm is essential
IT Service Desk Analyst - London - 12 Month Fixed Term Contract - £35,000 per annum
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