Job Introduction
* hours per week
* Monday to Friday - 0700 - 1500, 0900 - 1700
* £ per hour
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We are seeking a dedicated Mailroom Supervisor, at HMRC Bristol to manage and oversee the day-to-day operations of our mailroom services. You will lead a team of operatives, ensuring an exceptional guest experience aligned with client specifications, while upholding the highest standards of safety, compliance, and performance.
What you’ll do:
* Oversee all mailroom operations, ensuring services meet contractual and client expectations.
* Manage and support mailroom staff, ensuring their safety and wellbeing.
* Ensure compliance with company and client policies, including health & safety, security, infection control, and COSHH regulations.
* Wear appropriate uniform and PPE at all times.
* Deliver staff training on operational, legal, and client-specific procedures.
* Conduct regular audits to ensure service standards and compliance.
* Maintain and update mailroom software systems and complete administrative tasks as required.
* Report building defects and equipment faults promptly.
* Coordinate supplies ordering and distribution.
* Liaise regularly with the client and attend team/client meetings.
* Lead staff briefings and collect payroll-related information.
What you bring:
Essential
* Previous experience in a mailroom environment.
* Basic literacy and numeracy.
* Proficient in using computers and relevant software.
* Strong customer service and communication skills.
Desirable
* Previous supervisory experience.
* NVQ or equivalent qualification in facilities or support services.
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
* Mental health & wellbeing support
* Employee Assistance Programme for personal, legal, and financial advice
* 24/7 virtual GP & lifestyle rewards
* Discounts for you & family
* Financial tools & retirement plan
* Cycle to Work & Paid volunteering day
Ready to be part of something greater? Apply today!