Phones and Gadgets Limited South Woodham Ferrers, England, United Kingdom
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summary Job duties:
* Developing professional customer relationships, responding appropriately to customer requests and concerns.
* Deliver a positive experience. Be able to investigate client concerns of the complaint product and provide a diagnostic service.
* Maximise opportunities on sales by notifying clients of promotions.
* Quote and agree fees for repairs and replacement of products, diagnostic services and products on sale.
* To effectively communicate and share openly relevant business information, targets, results with your supervisor.
* Advise on and agree on turnaround time/lead time and collection and delivery of repaired and other products.
* Maintain knowledge of current and upcoming products including specification, pricing and features.
* Have the ability to effectively resolve customer disputes and complaints.
* Work towards sales strategies to meet and exceed sales targets.
* Possess and utilise knowledge of the product and company.
* Annual Salary £38,700.
* Weekly 37.5 Hours.
Skills and Experience:
Ideally, we’re looking for people with:
* Up to 2 years’ experience in a similar position. On the job training provided.
* Excellent verbal and written communication skills required.
* Excellent customer service and excellent organisational skills required.
* Track record of working in a fast paced and demanding environment.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
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