To provide robust IT and cyber security support for the Club and Community Trust, both during the working week and on match days ensuring 100% network uptime, secure systems, and smooth IT operations. This role supports the IT Manager in delivering technical assistance, troubleshooting, and infrastructure maintenance, with a focus on both security and innovation.
Key Responsibilities
IT Support
* Act as a first point of contact for IT queries, resolving issues directly or working with vendors for resolution.
* Ensure user satisfaction through efficient problem-solving and proactive service delivery.
IT Asset & Resource Management
* Maintain accurate records of all IT hardware, software, and licenses.
* Oversee the lifecycle of IT assets, including laptops, firewalls, and user group management.
Documentation & Training
* Create and maintain IT documentation, policies, and training materials.
* Deliver training sessions to staff to support new systems and processes.
Innovation & Automation
* Develop and implement process automation and workflow optimisation via cloud platforms (e.g., Azure).
* Participate in IT Labs initiatives to trial and roll out new technologies.
Cyber Security
* Support network security efforts in line with NIST (or similar) frameworks.
* Help ensure compliance through monitoring, prevention, and staff awareness.
Software Development (Support Role)
* Assist with early-stage requirements gathering, testing, and user training.
* Provide light programming input (JavaScript, Ruby) where applicable.
Person Specification
Essential Skills & Qualifications
* GCSE Maths & English (Grade C/4 or above) – further education desirable.
* Knowledge of computing systems and networking principles.
* Understanding of cyber security frameworks (NIST or similar).
* Proficiency with Microsoft Office Suite.
* Strong troubleshooting and problem-solving skills.
* Effective written and verbal communication.
* Ability to manage multiple tasks and prioritise effectively.
Desirable Skills
* Basic knowledge of Microsoft Azure.
* Programming experience in JavaScript and Ruby.
* Familiarity with Microsoft Power BI, PowerApps, Power Automate.
* Experience setting up AV equipment.
Personal Attributes
* Self-driven learner, keen to develop new skills.
* Resourceful and proactive in problem-solving.
* Collaborative team player.
* Passionate about IT and technology.
Eligibility
* Must be eligible to live and work in the UK.
* Must have a valid driving licence and access to own vehicle as the role covers multiple sites
#J-18808-Ljbffr