Order Processor - Luton
Think Specialist Recruitment are delighted to be working with a large well respected international company who are a market leader in their field. Our client are currently looking to recruit an Order Processor to join their busy and fast paced orders department. To be considered for this role the candidate will need to have strong experience using SAP in a previous role.
You will play a vital role in supporting our clients' customers to ensure their orders are processed in a timely manner and that the customer experience is seamless throughout. You will be working in close collaboration with the sales team and Service department throughout.
Your key duties will include developing a deep understanding of customer needs, managing sales administration tasks, processing customer orders with accuracy and efficiency, resolving customer inquiries, and providing administrative support to the sales teams.
This is a fully office-based role to start with, however with training and probation being completed you will then have the opportunity to work this role on a hybrid basis. The core hours for this role are Monday to Friday 8:30am - 5pm.
Our clients are offering a starting salary of £30k, along with an attractive package of company perks including an annual bonus, substantial company pension, and private health insurance.
Duties:
Prepare quotations and process orders through SAP accurately and in a timely manner
Coordinate deliveries with distributors.
Maintain customer data in SAP according to guidelines.
Ensure all order updates are imputed on database.
Record all delivery data following every order.
Manage order book and deliveries to reflect customer requirements.
Keep track of all UK deliveries.
Liaise with warehouse to ensure all delivery instructions are communicated
Handle all inbound customer service calls within a timely manner.
Oversee all returns shipments.
Candidate Requirements:
Strong experience in Sales administration and Customer service is a must.
Previous experience using SAP is strongly desired.
Proactive, enthusiastic, and open-minded individual who can demonstrate a positive mindset when problem solving.
Able to work independently and self-motivated to following through on those responsibilities.
Strong team player, who is helpful, empathetic, and can show a balanced approach.
Resilient under pressure and able to handle confrontation with a polite and well-mannered tone.
Results-driven individual who is able to manage multiple tasks at any given time.
Skilled in identifying solutions and solving problems to ensure a happy Customer experience.
Detail-oriented, especially with order processing, pricing, and agreements.
Proactive and confident communicator.
Strong written communication skills; able to convey information in a concise, structured, and professional manner.
Looking for the next step in your career? Think Specialist Recruitment.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support