Customer Service Advisor
Peterborough
Temporary contract (2-3 months)
£12.98 / £27,000 FTE
Hybrid working - 2 days from home
Full-time, Sunday to Thursday
Impact are looking for a confident and capable Customer Service Advisor to support our client through their peak period. This is a temporary contract, to start immediately and run through to the New Year. If you have strong written communication skills, a calm approach to problem solving and previous experience in a customer-focused role, this could be a great fit for you.
You will be handling email-based enquiries, resolving escalated issues, and working closely with internal teams and third parties to keep things running smoothly.
The job:
* Manage customer service inboxes, responding to enquiries within SLAs and response timeframes.
* Deal with escalated issues such as missing delivery, payment issues, refunds.
* Help with daily, weekly and monthly reports.
* Work with third party contact centre to ensure processes and guidelines are adhered to.
* Work with supply chain and other internal business teams to review processes and enhance customer experience.
What we need from you:
* Experience in a customer-focused role.
* Excellent written communication as the role is mostly email-based.
* Good IT skills, preferably experience using a CRM system such as Salesforce, and MS Excel.
* Good administration and organisation skills.
Other details:
* Hybrid working - 3 days in office, 2 days WFH
* Full-time hours: 8.30am - 5pm (30-minute paid break, 30-minute unpaid break), 40 total. Sunday to Thursday
* Successful candidates must be available for immediate interview & start.
Impact Recruitment is an employment agency working on behalf of our client. All responses will be managed in accordance with GDPR.
Please note, due to the high volumes of applications received only shortlisted candidates will be contacted within 72 hours of application. Thank you