We are working in partnership with a highly respected Housing Developer who are looking for a Customer Service Coordinator to join their friendly team in Bristol.
Working from their modern, open plan office in Clifton, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner. You will be dealing with customer concerns received by telephone or email and appointing contractors to deal with any snagging or defects that arise in their new homes.
Let's cut to the chase, what's in it for you…
Competitive basic salary and annual bonus
Salary sacrifice car scheme available to all employees
Generous annual leave plus bank holidays increasing to up to 39 days with service
2 Volunteering days per annum
Private medical insurance, with employee paid cover
Enhanced maternity, paternity and adoption leave
Competitive pension scheme through salary sacrifice
Life assurance at 4 x your annual salary
Share save and share incentive schemes
Employee rewards portal with many more benefits…In return, what our client would like from you…
Behave in line with their company values - Integrity, Caring and Quality
Previous experience working within similar environment
Good understanding of Microsoft Office, Excel, Outlook
Ability to handle complaints and difficult situations
Patience and calmness under pressure
Good planning and organisation skills
Problem solving and decision-making skills
A polite, tactful, and assertive attitude
Excellent communications skills
Good team working skills
A commitment to work as required to meet the needs of the businessMore about the Customer Service Coordinator role…
To deal with customer service matters received be email or phone, and address customer issues in a prompt and organised way to ensure a positive customer journey.
Issue instructions to sub-contractors and follow up to ensure prompt resolution.
To follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
To deliver an excellent customer service, understanding and empathy to customers
To communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team.
Carry out general administrative duties, ensuring the database is up to date.
Ensure all Customer Service KPI's are in line with company guidelines